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OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution

B&H # OWCM3QX2K0GB MFR # OWCM3QX2KIT0GB
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Product Highlights

  • 4-Bay Disk Enclosure
  • Fits 3.5" SATA I/II Hard Drives
  • Compatible with Hard Drives up to 4TB
  • Up to 300 MB/s Data Transfer Speed
  • Supports RAID 0, 1, 5 & 10
  • eSATA, FireWire 800 & USB 3.0 Ports
  • Brushed Aluminum Enclosure
  • Kensington Lock
  • Windows & Mac Backup Software
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You Pay: $229.00

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The OWC Mercury Elite Pro Qx2 RAID Solution can hold up to four 3.5" 4TB SATA hard disk drives in a brushed aluminum enclosure. It offers up to 300 MB/s data transfer speed with eSATA and USB 3.0 connectivity and 4 user-selectable hardware RAID settings, including RAID 0, 1, 5 and 10. The Mercury Elite Pro Solution allows you to configure the system according to your speed, capacity and redundancy requirements. Also, it features a Kensington lock and a front lock with two keys for securing your drives.

Included with the Qx2 are USB 3.0, FireWire 800, and eSATA cables for flexibility when connecting the enclosure to a computer. It also has a power cable rated from 100-240V AC power for international use with optional adapters. Additionally, backup and data management utility software is included.

Included Software

Prosoft Engineering Data Backup 3
Designed for Mac OS X 10.2.8 or later, allows you to back up data to hard drives, CDs, networked drives, DVDs, and more as well as allowing the creation of scheduled reminders
NovaStor NovaBACKUP
Designed for Windows 2000 or later, this software features a simple step-by-step backup and restore system for easily protecting your data
Intech SpeedTools Utilities
Designed for Mac, consists of a suite of utilities for managing your data storage devices, including disk defragmentation, diagnostics, and restoration among others
Chipset JMicron 355/567 / FW800 (1394B) / FW400(1394A) and 3.0 (2.0/1.1 Backwards compatible) Chipset
Interface 1 x eSATA
2 x FireWire 800
1 x USB 3.0 (B)
Data Transfer Rate eSATA: 300 MB/sec
FireWire 800: 100MB/sec
FireWire 400: 50MB/sec
USB 3.0: 300MB/sec
USB 2.0: 60MB/sec
RAID Support RAID 0,1,5,10 Hardware RAID Mode, and NRAID Span Options
JBOD/Independent Drives: each drive operating as a separate volume
Drive Types Supported Up to 4 SATA I/II hard drives
System Requirements Macintosh
Minimum Apple G4 processor
128 MB RAM
Mac OS 8.6 to 9.2.2, 10.0.x or later and an available FireWire 400 port
Mac OS X 10.2.8 or later including Lion 10.7.x and an available USB 3.0/2.0, FireWire 800/400 port, or eSATA port
Time Machine Compatible: Mac OS X 10.5 and later.

Windows
Intel Pentium III CPU 500MHz
128 MB RAM
Windows XP (64-bit) or later and an available USB 3.0/2.0, FireWire 800/400, or eSATA port

Linux
Via supported USB and FireWire interfaces
Power Requirements 100-240 VAC
Operating Conditions Temperature: 41 to 131°F (5 to 55°C)
Humidity: 8 to 90%
Storage Conditions Temperature: -40 to 149°F (-40 to 55°C)
Humidity: 5 to 95%
Shock Operating: 65 G 2 mS
Non-Operating: 175 G 2 mS
Dimensions (WxHxD) 8.3 x 7.0 x 9.7" (13.5 x 17.7 x 24.5 cm)
Weight 8.6 lb (3.9 kg)
OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution
  • 4 x Hard Drive Trays
  • 39" eSATA Cable
  • 36" FireWire 800 Cable
  • 36" USB 3.0 Cable
  • Power Cable
  • 2 x Keys for Front Lock
  • Kensington Lock
  • Software CD
  • Limited 1-Year Warranty
  • REVIEW SNAPSHOT®

    by PowerReviews
    OWC / Other World ComputingMercury Elite Pro Qx2 RAID Solution
     
    3.3

    (based on 6 reviews)

    Ratings Distribution

    • 5 Stars

       

      (2)

    • 4 Stars

       

      (2)

    • 3 Stars

       

      (0)

    • 2 Stars

       

      (0)

    • 1 Stars

       

      (2)

    67%

    of respondents would recommend this to a friend.

    Pros

    • Fast connection (3)

    Cons

      Best Uses

      • Multimedia (3)
        • Reviewer Profile:
        • Tech professional (3), Tech savvy (3)
        • Primary use:
        • Personal (5)
        • Computer Platform:
        • Mac (5)

      Reviewed by 6 customers

      Sort by

      Displaying reviews 1-6

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      1.0

      Failed before 2 years

      By David

      from San Juan Capistrano, CA

      About Me Multimedia Professional, Professional Photographer, Tech Professional

      Verified Reviewer

      Pros

        Cons

        • FAILED
        • Poor Customer Service

        Best Uses

          Comments about OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution:

          I bought 2 of these enclosures directly from Other World Computing a little less than 2 years ago and one just failed. The enclosure was stuck in rebuild mode, and I spent close to a month with OWC tech support (trying different solutions to recover the data). I had to let it try to rebuild for more than 7 days (it spent more than 10 days trying to rebuild). OWC tech support explained the problem as a "logical failure" ... this means the RAID controller in the box got confused and there is no explanation for the failure.

          Originally, I was told that they could send me a new enclosure to try, but it would be USB 3.0, so it would automatically rebuild the RAID and I would lose all of my data. (I should have taken the offer, because they now refuse to replace the enclosure.)

          After finally accepting that the data was lost, I finally sent it in for an RMA (along with the ESATA card it was connected to in my Mac Pro). After testing, OWC said that one of the drives was bad, news to me as the bad drive was never indicated (as it's supposed to) by the LED drive status lights. The customer service rep also seemed surprised (but still wouldn't replace the enclosure). Since only one drive was bad, I asked if they tried to recover the data on the 3 remaining drives ... "I don't think they tried to do any recovery".

          One drive failure and I lost everything (not the way Raid 5 is supposed to work). I have no faith that the enclosure will work correctly. I don't know that I'll ever trust Raid 5 again, either. OWC said to keep using it and if it fails again, they'll "push" to get it replaced ... it just has to fail within the remaining warranty period (two months after it originally failed, and less than a year remaining on the warranty). In the end, they replaced the drives (which would still under warranty from Toshiba). OWC wasn't willing to acknowledge that the enclosure didn't function the way it was supposed to.

          There are a lot of people who seem to have had this enclosure fail. OWC had the opportunity to stand behind their product, but did not. I now have an enclosure that I'm sure will fail again ... though it will probably be after the warranty expires. I've been a longtime OWC customer, but it's obvious that they don't care about their customers, so I'm through with OWC and their products.

          • Primary use:
          • Business
          • Computer Platform:
          • Mac

          Share this review

           
          5.0

          Hesitant to Buy

          By Interbay

          from Nassau County, Fl

          About Me Tech Savvy

          Verified Reviewer

          Pros

          • Durable
          • Easy to setup
          • Fast Connectivity
          • Quiet
          • Reliable
          • Versatile

          Cons

            Best Uses

            • Multimedia

            Comments about OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution:

            After reading the reviews of this enclosure I was hesitant about ordering it. Having bought several items from OWC and haven't had any problems I decided to place an order. I am really surprised how easy it was to install the hard drives. Once I turned the enclosure my iMAC immediately recognized the four hard drives inside. The enclosure has been extremely quiet and seems to keep the HD's cool.

            • Primary use:
            • Personal
            • Computer Platform:
            • Mac

            Share this review

            (3 of 3 customers found this review helpful)

             
            1.0

            Failed

            By MLB

            from Montreal

            About Me Tech Professional

            Verified Reviewer

            Pros

              Cons

              • Poor Performance
              • Slow Connection
              • Unreliable

              Best Uses

                Comments about OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution:

                My unit completely failed after 1 year and 2 months of light use. 3 TB of Data completely lost; while RAID give a level of protection for your data, if the unit itself fails then you loose everything.Before it failed, I found the unit noisy and slow to write to. Configured in Raid 5 using server class HD and connected using esata, never got speed above 40Mbps, which is about USB 2 speed for a regular drive.Support is non-existent.

                • Primary use:
                • Personal
                • Computer Platform:
                • PC

                Share this review

                (1 of 1 customers found this review helpful)

                 
                4.0

                Works as advertised

                By Bill

                from Walnut Creek, CA

                About Me Tech Savvy

                Verified Buyer

                Pros

                • Fast Connectivity

                Cons

                  Best Uses

                  • Backup
                  • Large Projects
                  • Multimedia

                  Comments about OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution:

                  I use this as a 4-separate drive (no RAID) implementation with four 4TB drives for video file project storage.

                  Installing the drives was straightforward/easy, connectivity options meet my requirements, case matches the Macs I use, setting the box to JBOD was easy and the instructions were simple. Integrating with existing desktops was easy, too.

                  The fan's hum is a little noisier than I'd like, but it is tolerable and if I place it under the desk (it is currently on my desktop - I like watching the lights), the audible level of the fan is much less.

                  • Primary use:
                  • Personal
                  • Computer Platform:
                  • Mac

                  Share this review

                  (2 of 2 customers found this review helpful)

                   
                  5.0

                  Without a Doubt the Best Mac Solution

                  By bmaan

                  from Eugene, OR

                  About Me Tech Savvy

                  Verified Buyer

                  Pros

                    Cons

                      Best Uses

                        Comments about OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution:

                        I have a ReadyNAS which has worked well enough for 3 years, but it has always been slow and it's almost out of space so it was time for an upgrade. Bought the LaCie 16 TB USB 3 RAID solution both on experience and reputation. Returned it, as it was both slow and routinely disconnected even while data was moving. The Mercury Elite is fast, reliable (so far), accessible to the entire network if one allows log ins to the computer it's attached to and super energy efficient. Even while it's visible on the network, the drives are powered down until data is moved to or from. Best of all, it's the least expensive solution available. By installing the drives myself (ten minutes or so) the cost was 60% that of the LaCie RAID. Can't vouch for how well it would work with Windows, but I can at least say that the Windows partition on my Mac could see it through Parallels.

                        • Primary use:
                        • Personal
                        • Computer Platform:
                        • Mac

                        Share this review

                        (3 of 4 customers found this review helpful)

                         
                        4.0

                        Nice box, but a bit loud

                        By JoeF

                        from Rochester NY

                        About Me Tech Professional

                        Verified Buyer

                        Pros

                        • Durable
                        • Fast Connectivity
                        • Versatile

                        Cons

                        • Noise

                        Best Uses

                        • Backup
                        • Large Projects
                        • Multimedia

                        Comments about OWC / Other World Computing Mercury Elite Pro Qx2 RAID Solution:

                        I purchased this to host the content for my iTunes Library. It's well-built and very flexible in terms of selecting the disk array that best suits one's needs. Unfortunately, it's a bit loud for my taste when fully populated with hard drives. And, since it's local storage, one is limited as to where to place the device. In my case, I found the noise level from the fan to be unacceptable...your mileage may vary.

                        • Primary use:
                        • Personal
                        • Computer Platform:
                        • Mac

                        Share this review

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