Mac OS X Server Software Support gives you one year of complete consultative phone and e-mail support. Feel at ease knowing your advanced server operation, migration, and integration issues will be attended to at your convenience. This support plan includes AppleCare Help Desk Support, an annual technical plan, hardware and software diagnosis and troubleshooting, professional video and Web application support. Also included is the AppleCare Technician Training program, the only Apple-approved online service certification program available. The Preferred Support Plan covers unlimited incidents for the year and guarantees a two-hour response time for priority 1 issues, 12 hours a day, 7 days a week. Your organization will also be assigned a technical account manager.
Coverage for Most Apple Client/Server Technologies
Look for coverage on the Mac OS X server, Mac OS 9 and Mac OS X, WebObjects, QuickTime Streaming Server, QuickTime Broadcaster and Apple Remote Desktop.
Access to the Support You Need
Expect first-class handling of your technical issues by telephone, e-mail, or Web with a two-hour response time for priority 1 incidents by your corporation's assigned technical account manager.
AppleCare Help Desk Support/Tools
Most current versions of Apple consumer and professional video applications are covered along with complete access to Help Desk Tools including Mac OS 9 and X installation discs, service diagnostics, technician training and quarterly updates.
Support
Mac OS X server, Mac OS 9 and Mac OS X, WebObjects, QuickTime Streaming Server, QuickTime Broadcaster and Apple Remote Desktop.
What's in the Box
Apple
Mac OS X Server Software Support - Preferred
Library of Mac OS X Installation and Hardware Diagnostic Discs, Updates Included
Support for Professional Video Applications
System Component Support
Network Configuration and Administration
Cross-Platform Integration
Web Applications Server Support
2 Technical Contacts
1 Management Contact
1 Supported Location
Unlimited Help Desk Support
Unlimited Enterprise-Level Support
Standard Support Available 12 Hours a Day, 7 Days a Week
Priority 1 Support Available 12 Hours a Day, 7 With Contact Within 2 Hours