Mac OS X Server Software Support gives you one year of complete consultative phone and e-mail support. Feel at ease knowing your advanced server operation, migration, and integration issues will be attended to at your convenience. This support plan includes AppleCare Help Desk Support, an annual technical plan, hardware and software diagnosis and troubleshooting, professional video and Web application support. Also included is the AppleCare Technician Training program, the only Apple-approved online service certification program available. The Preferred Support Plan covers unlimited incidents for the year and guarantees a two-hour response time for priority 1 issues, 12 hours a day, 7 days a week. Your organization will also be assigned a technical account manager.
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