Beyerdynamic MMX 2 Digital Gaming Headset

Comments about Beyerdynamic MMX 2 Digital Gaming Headset:

The product gets a 5 - the customer service a 1. Regarding the headphone quality, people tell me it is radio DJ quality - I use these for recording video narration...so if that is your use...perfect.

Now, for the customer service. My headphones arrived without the USB converter - the very reason I purchased these for the analog to digital conversion. I needed it by the next day, so it was not that big of a deal (as long as I could get it) and nothing that a quick call to customer service could not fix. Boy, was I mistaken. So, rather than recount the entire conversation, here is a glimpse of what transpired:
--BH: it looks like that piece does not come with the product (better - oh yes, I see where that is supposed to be included, sorry your package did not include that)- I had to convince him (Lazer, was his name)that this indeed is included - how did I convince him? by reading the package, reading the website, and reading one of the customer reviews - but he still was not convinced
--BH: I can transfer you to sales to make sure that the converter is included
--BH: why do you need that piece (better - I'm sorry your order was missing that piece, let me see how I best help you) – I found myself explaining analog to digital audio signal conversion to this guy – does that really matter?
--BH: you can call the headphone company and get them to send it to you (are you kidding?)
--BH: you can return it and reorder it (my suggestion - given the time constraints that I am under, can you please send me another one with the USB converter and after I get that then I will send this one back? - I was told no – flat out no)
--this was going nowhere, so after 20 minutes, I asked for a supervisor--
--BH: there are no supervisors who can talk to you (really?, think about that one!), I asked for a supervisor THREE times, and never got one
--BH: I have talked to sales and we can send you, at no charge, another converter that is pretty much the same (me: can I have the name of it so I can look it up)
--BH: sure, but it is pretty much the same and we can send it next day (me: Yes, it is the "pretty much" part that has me worried – sure enough it was only the converter and not the mute or volume control.)
--After 45 minutes on the phone with Lazer, the resolution was that they would ship out another product and then once I receive that one, then I could return the defective one (that was suggested by me as a viable resolution 35 minutes ago!!!)
Please, someone give this man some additional customer service training!

Comments about Beyerdynamic MMX 2 Digital Gaming Headset:

Excellent sound and quality for under $100. Simple to use and appear to be very durable. Shipping was very fast. I will order from you again. Thanks, your store is bookmarked already.

Comments about Beyerdynamic MMX 2 Digital Gaming Headset:

I use the headset for various gaming and chatting purposes. I often prefer supra-aural over circumaural for comfort and so that I can still be sort of connected to anything going on around me.

Comfort: Great! Very soft but sturdy/non-cheap material, great size and shape. After several hours they are still comfortable whether I am wearing glasses or contacts.

Sound: Very very good. The best I've had from supra-aural (almost as good as my circumaural pairs that were all 3-5 times more expensive).

MIC: Works as expected. It's a mic, people hear me and don't hear other random noises. Thumbs up.

The only real con is that it comes with a USB adapter (so it supports both 3.5mm and USB) and only the adapter has volume/mute. If you don't use the USB adapter, you get no volume/mute control. Not a big deal, but worth mentioning.

Comments about Beyerdynamic MMX 2 Digital Gaming Headset:

I bought these 'phones for my Son, who spends a lot of time playing on-line games with his friends. He has gone through several pairs of headphones, all breaking in weeks or months. There are not many headphones with a microphone attached to choose from. I like AKG, but they don't even make one. I had never had a pair of Beyerdynamics and they looked sturdy, and the price was reasonable. The quality is very good, the cables are robust, and they have a very nice sound quality. Also very comfortable, resting on the ear.I would recommend them over Sennheiser at this price range.