With AppleCare Help Desk Support from Apple two designated contacts are entitled to one year of unlimited support for Apple hardware and software. The contract covers iPod, iPhone and Mac computer hardware and their respective operating systems, as well as most Apple software and tools. The plan also includes AppleCare Help Desk Tools, a regularly-updated series of diagnostic tools.
AppleCare can only be purchased by customers residing in Australia, Canada, France, Germany, Ireland, Italy, Japan, Mexico, Spain, Switzerland, the United States, and the United Kingdom. For more information, including international AppleCare contact information, please click here.
Products covered include Apple hardware such as iPhone, iPod, and Mac computers; iPhone and Mac operating systems; and most Apple tools and applications including iPhone Configuration Utility, Apple Remote Desktop, Aperture, Final Cut Express, Final Cut Studio, Final Cut Server, iLife, iWork, Logic Express, Logic Studio, QuickTime Pro, and Shake.
The support plan provides graphical user interface-level assistance with Mac OS X Server network configuration and server administration.
Every AppleCare Help Desk Support plan includes a single copy of AppleCare Help Desk Tools, a library of Mac OS installation and hardware diagnostic discs that is updated quarterly.