The Grass Valley ServicePRO 1-Year Service Level Agreement for INDGO1-HR-8 Indigo Audio-Video Mixer provides toll-free technical phone support 24 hours a day, seven days a week for your Indigo AV Mixer – HD (HR-8) version. In addition, you get proactive software updates and, with the agreement's PartsPRO component, factory hardware repair and fast delivery of all necessary spare parts with Grass Valley's Advance Exchange Program. Grass Valley's distributed network of spare parts depots ensures a fast turnaround on parts.
- Flexible, scalable maintenance programs
- 24/7 technical phone support
- Distributed network of spare parts depots
- Proactive notifications of service bulletins and software releases
- Experienced support engineers
- Access to software releases and support