Avid's Priority Support for Media Composer (Academic) - 1 Year is well-suited for customers for whom system availability is not mission critical, but who require software investment protection and predictable access to materials exchange.
You are provided with assisted phone support as part of the priority support plan. You can access Avid's online self-help center, knowledge base, and community forums around the clock, 7 days a week. Regular software updates are also sent to you to enhance the security of your products or to augment their features.
Additionally, the plan includes same-day initial response objective for issues, Advanced Exchange for materials within 2 business days, and optional access to onsite support in 3 business days with additional fees.