Avid's Limited Uptime Support for Media Composer (Academic) - 1 Year is well-suited for customers who require mission critical assistance but maintain their own inventory of spare parts. This option offers the same features and benefits of Avid's Uptime Support plan except for coverage of materials.
You are provided with assisted phone support as part of the priority support plan. You can access Avid's online self-help center, knowledge base, and community forums around the clock, 7 days a week. Regular software updates are also sent to you to enhance the security of your products or to augment their features.
Additionally, the plan includes same-day initial response objective for issues and optional access to onsite support in 2 business days with additional fees.
- Well suited for customers who require mission critical assistance but keep their own inventory of spare parts
- Includes assisted phone support
- Offers 24x7 access to Avid's online self-help center, knowledge base, and community forums
- Provides regular software updates to enhance the security of your products or to augment their features
- 1-hour minimum response targets for critical issues
- 4-hour minimum response targets for non-critical issues
- Customer-defined severity level
- Remote diagnostics
- Escalation management
- Priority queuing
- Optional access to onsite support - 2 business days (fees apply) 1