The1 Year Extended Service Agreement for Smartnet from Cisco helps you enable improved productivity and increase operational efficiency by complementing your in-house resources with networking expertise. The extended service agreement maximizes the availability and minimizes the risk for system running mission critical applications.
- The Extended service agreement includes maintenance, minor and major updates for your licensed feature set
- Through the Extended service agreement, you receive web knowledge base access. This includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution* 1