The Iomega 5 Year Extended Service Plan for px Desktop Series is the best service plan that assures the availability of your Desktop Network Storage devices by reducing downtime. This plays a vital role in your data protection strategy. You can easily select obtain the best level of support required for the entire life of this product at an affordable price. This service plan assures dependable delivery of tech support and lower cost of ownership of your Network Storage solution. Iomega service is available 24x7 to protect your Network Storage technology investment with fast, consistent and reliable technical and problem solving expertise.
The Desktop service plan ensures 24x7 access to Iomega's technical experts and next day, on-site hardware service when your IT resources are limited and availability is critical.
- Technical Support
- If any problem occurs with your Desktop Network Storage device, technical experts can quickly identify the cause of the problem and provide you with a solution.
- Phone and Email:
Technical assistance in English is available 24x7, languages other than English are available only during business hours.
- RMA Parts Delivery / Hardware Replacements
Following delivery options are available when an RMA is necessary:
- Advance Exchange:
You can receive replacement device or component and a mailer label for easy returns.
- Support Priority
- Enhanced service plans entitle you to priority routing.
- Web-Based Customer Support
- You have access to the latest knowledge base for Network Storage solutions, including technical support articles, tutorials and "How to" instructions.
- The complete product documentation, latest software patches and upgrades released at regular intervals by the technical support team will keep your system updated and free from bugs.
- Automated Support Alerts
- Your Network Storage provides notifications when new firmware or other updates are available.
- Online Case Tracking
- You can create My Support account to track and manage any open cases within tech support.