The Silver Care Level 1 from LaCie extends your standard 1 year warranty to 2 years. This product can be purchased before the end of the standard warranty. The second purchase extends the total coverage to 3 years. The Silver Care provides you a 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing and more.
- 24-Hour Web-Based Assistance
- The Silver Care provides fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.
- In-House Technical Support
- You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.
- Technical Experts Dedicated to Professional Products
- You also get help, directly from the experts for RAID, network environments, rack-mounted solutions and professional monitors.
LaCie's Best-in-Class Support Tools
- Remote Support
- LaCie's technicians, on request, can remotely access your computer to fix problems.
- On-Line FAQ and Troubleshooting
- LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.
- Voice Ticketing
- If you experience any difficulty with web support request, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.
- Single Contact
- Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you an immediate access to updates.
- Support When You Need It
- LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues.
Note:*Available for U.S. customers only