The Silver Care Level 1 from LaCie extends your standard 1 year warranty to 2 years. This product can be purchased before the end of the standard warranty. The second purchase extends the total coverage to 3 years. The Silver Care provides you a 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing and more.
24-Hour Web-Based Assistance
The Silver Care provides fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.
In-House Technical Support
You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.
Technical Experts Dedicated to Professional Products
You also get help, directly from the experts for RAID, network environments, rack-mounted solutions and professional monitors.
LaCie's Best-in-Class Support Tools
LaCie's technicians, on request, can remotely access your computer to fix problems.
On-Line FAQ and Troubleshooting
LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.
If you experience any difficulty with web support request, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.
Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you an immediate access to updates.
Support When You Need It
LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues.