What item is right for you?
Ask our Experts! 800.606.6969 Live Chat

LaCie Silver Care Level 2

B&H # LASCL2 Mfr # 900254
Electronic Download

Availability Details

Close
This product must be downloaded from the Manufacturer's website. You should receive the license code to complete your order within 1-3 business days. Orders placed on Weekends or Holidays are processed the next business day.
PayPal Orders
PayPal orders will be charged when the order is placed.
International Orders
International orders will be charged when the order is placed.

You Pay: $44.99
Product Highlights
  • 24-Hour Web-Based Assistance
  • In-House Technical Support
  • Remote Support
  • On-Line FAQ & Troubleshooting
  • Voice Ticketing
  • Single Contact for Support & Updates

The Silver Care Level 2 from LaCie extends your standard 2 year warranty to 3 years. This product can be purchased before the end of the standard warranty. The second purchase extends the total coverage to 4 years. The Silver Care provides you a 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing and more.

Dedicated Support

24-Hour Web-Based Assistance
The Silver Care provides fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.
In-House Technical Support
You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.
Technical Experts Dedicated to Professional Products
You also get help, directly from the experts for RAID, network environments, rack-mounted solutions and professional monitors.

LaCie's Best-in-Class Support Tools

Remote Support
LaCie's technicians, on request, can remotely access your computer to fix problems.
On-Line FAQ and Troubleshooting
LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.

Phone Support*

Voice Ticketing
If you experience any difficulty with web support request, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.
Single Contact
Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you an immediate access to updates.
Support When You Need It
LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues.

Note:*Available for U.S. customers only

See any errors on this page? Let us know.

Close

Close

Close