The Platinum Care Level 1 from LaCie extends your standard 1 year warranty to 2 years. It can be purchased within 30 days from the date of purchase of the product. The second purchase extends the total coverage to 3 years. Platinum Care includes 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing, advanced care options, data recovery insurance and more.
- 24-Hour Web-Based Assistance
- Platinum Care provides a fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.
- In-House Technical Support
- You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.
- Technical Experts Dedicated to Professional Products
- You can get help, directly from the experts, for RAID, network environments, rack-mounted solutions and professional monitors.
LaCie's Best-in-Class Support Tools
- Remote Support
- LaCie's technicians, on request, can remotely access your computer to fix problems.
- On-Line FAQ and Troubleshooting
- LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.
- Voice Ticketing
- If you experience any difficulty with web support requests, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.
- Single Contact
- Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you immediate access to updates.
- Support When You Need It
- LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues. 1
Advanced Care Option**
- Replacement Product Ships within 48 Hours
- A replacement product is shipped to you within 48 hours in the event of a product failure, without waiting for the failed product to reach LaCie's warehouse.
- Free Shipping
- LaCie handles the shipping process and cost of shipping both ways. 2
- The Platinum Care offers you full support in any country from the closest LaCie support office.
- You can contact LaCie's repair center for fast service if you have a failed product. 3
- Data recovery insurance recovers your data from a catastrophic failure. Once the LaCie technician, recovers all the files, the list of files is sent to you for verification. It takes 72 hours for initial evaluation. 4