The Platinum Care Level 3 from LaCie extends your standard 3 year warranty to 5 years. It can be purchased within 30 days from the date of purchase of the product. Platinum Care includes 24-hour web-based assistance, in-house technical support, remote support, on-line FAQ and troubleshooting, voice ticketing, advanced care options, data recovery insurance and more.
24-Hour Web-Based Assistance
Platinum Care provides a fast and personalized assistance through LaCie's web-based technical support system. The response time is not more than one business day.
In-House Technical Support
You are assured of the best response time, thanks to LaCie's technical support teams located all around the world.
Technical Experts Dedicated to Professional Products
You can get help, directly from the experts, for RAID, network environments, rack-mounted solutions and professional monitors.
LaCie's Best-in-Class Support Tools
LaCie's technicians, on request, can remotely access your computer to fix problems.
On-Line FAQ and Troubleshooting
LaCie offers online FAQs for basic support on your products. You also have online access to step-by-step guidelines for product configuration.
If you experience any difficulty with web support requests, you can raise a voice ticket with the help of LaCie's technicians. This support comes free of cost with the product.
Throughout the support process, a single expert is assigned as your primary contact. This eases the communication process and gives you immediate access to updates.
Support When You Need It
LaCie's technical support team is available five days a week, 10 hours per day to assist you with any technical issues.
*Available for U.S. customers only
Advanced Care Option**
Replacement Product Ships within 48 Hours
A replacement product is shipped to you within 48 hours in the event of a product failure, without waiting for the failed product to reach LaCie's warehouse.
LaCie handles the shipping process and cost of shipping both ways.
**Available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Swiss, UK, US excluding Shetland, Channel, Falkland, Usedom, Rugen, Fehmarn, Sylt, Nordeney, Borkum, Canary & Balearic Islands, Isle of Man, DOM/TOM, Amrun Rellworm, Norstrand, Fuhr, Greenland, Sardinia, Sicily, Puerto Rico, Hawaii, Alaska & Guam
The Platinum Care offers you full support in any country from the closest LaCie support office.
You can contact LaCie's repair center for fast service if you have a failed product.
***Canada, U.S., Switzerland, France, Germany, Netherlands, Belgium, U.K., Ireland, Sweden, Italy, Spain, Singapore, Hong Kong, Australia & India
Data recovery insurance recovers your data from a catastrophic failure. Once the LaCie technician, recovers all the files, the list of files is sent to you for verification. It takes 72 hours for initial evaluation.
****Available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Swiss, UK, US excluding Shetland, Channel, Falkland, Usedom, Rugen, Fehmarn, Sylt, Nordeney, Borkum, Canary & Balearic Islands, Isle of Man, DOM/TOM, Amrun Rellworm, Norstrand, Fuhr, Greenland, Sardinia, Sicily, Puerto Rico, Hawaii, Alaska & Guam