Drobo3 Year DroboCare Extended Warranty for Drobo 5D
B&H # DRDR5D1D11
MFR # DR-5D-1D11
Ship Time: Emailed within 1-3 business days
This product must be downloaded from the Manufacturer's website. You should receive the license code to complete your order within 1-3 business days. Orders placed on Weekends or Holidays are processed the next business day. This item is non-returnable.
The 3 Year DroboCare Extended Warranty for Drobo 5D from Drobo extends your 5D Storage Array's coverage beyond the standard warranty of 2 years. The 5D Storage Array comes with a 2-year standard warranty and 90 days of complimentary technical phone support. Upon the purchase of DroboCare your warranty is extended to 3 years. Additionally, you are provided with 24x7 technical phone support, which extends up to the end of your 3-year coverage.
DroboCare can be purchased at any time during your 2-year standard warranty* period. It provides advanced hardware replacement and enhances technical phone support.
Note:*Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary from region to region.
Advanced Hardware Replacement
Under the DroboCare Extended Warranty, in case of any failure or technical problem with your 5D Storage Array, Drobo sends you a replacement the same day. Next business day (NBD) delivery* is available in US and select European countries. The replacement is shipped to you even before you send the faulty unit back to Drobo. Drobo not only expedites your shipment but also pays for shipping both ways.
*Click here for NBD delivery details. Order must be received by 1 pm local time for same-day shipment.
24x7 Technical Phone Support
DroboCare Extended Warranty provides 24x7 technical phone support from the date of DroboCare activation* through the end of your hardware warranty.
*DroboCare must be activated within 30 days of DroboCare purchase.