The Support and Subscription Upgrade Access to Silver Service - 1 Year from Fusion-io provides world-class Support and Subscription (SnS) services for Fusion-io ioFX series which enable customers and partners to follow an evolutionary path to powerful and efficient computing.Subscription service provides access to updates of Fusion-io licensed software products. Support service provides access to the Fusion-io knowledgebase and support engineers to advise, diagnose and solve technical problems related to Fusion-io hardware and software. The Support and Subscription service allows priority handling based on business impact. It covers all issues involving Fusion-io software and hardware. Moreover, it provides hardware analysis support for any failures encountered.
- Expert, system-wide diagnosis for issues, configuration and usability involving Fusion-io hardware and software
- Rapid and expert response to issues ensures continuity of business
- Access to up-to-date software and features
- Protects investment by providing access to enhancements, new features, new platform certifications and the latest updates released during the subscription period
- Facilitates updates by providing authorization to use all new releases and versions of purchased products while still under Support and Subscription, helping to increase and maintain high levels of productivity