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FUSiON-iO Support and Subscription Upgrade Access to Silver Service - 1 Year

FUSiON-iO Support and Subscription Upgrade Access to Silver Service - 1 Year

FUSiON-iO Support and Subscription Upgrade Access to Silver Service - 1 Year

B&H # FUSSUAS1Y MFR # F08-UAS-420G-CS-1YR
FUSiON-iO Support and Subscription Upgrade Access to Silver Service - 1 Year

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Overview
  • 1Description

The Support and Subscription Upgrade Access to Silver Service - 1 Year from Fusion-io provides world-class Support and Subscription (SnS) services for Fusion-io ioFX series which enable customers and partners to follow an evolutionary path to powerful and efficient computing.

Subscription service provides access to updates of Fusion-io licensed software products. Support service provides access to the Fusion-io knowledgebase and support engineers to advise, diagnose and solve technical problems related to Fusion-io hardware and software.

The Support and Subscription service allows priority handling based on business impact. It covers all issues involving Fusion-io software and hardware. Moreover, it provides hardware analysis support for any failures encountered.

Support Benefits

Expert, system-wide diagnosis for issues, configuration and usability involving Fusion-io hardware and software
Rapid and expert response to issues ensures continuity of business

Subscription Benefits

Access to up-to-date software and features
Protects investment by providing access to enhancements, new features, new platform certifications and the latest updates released during the subscription period
Facilitates updates by providing authorization to use all new releases and versions of purchased products while still under Support and Subscription, helping to increase and maintain high levels of productivity
Table of Contents
  • 1Description
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Specifications
Hours of Operation Customer's local business hours from 6:00 am - 6:00 pm, Mon-Fri
Response Time 1 hour
Term of Service 1 year
Hardware Replacement Method Ships within 24 business hours, with requested delivery in 2 business days
Access Methods Web/phone/email
Response Method Phone/email
Access to Discussion Forums Yes
Compatibility Fusion-io ioFX series

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