The Support and Subscription Silver Service - 1 Year (Renewal) from Fusion-io provides world-class Support and Subscription (SnS) services for Fusion-io ioFX series which enable customers and partners to follow an evolutionary path to powerful and efficient computing.
Subscription service provides access to updates of Fusion-io licensed software products. Support service provides access to the Fusion-io knowledgebase and support engineers to advise, diagnose and solve technical problems related to Fusion-io hardware and software. The Support and Subscription service allows priority handling based on business impact. It covers all issues involving Fusion-io software and hardware. Moreover, it provides hardware analysis support for any failures encountered.
Expert, system-wide diagnosis for issues, configuration and usability involving Fusion-io hardware and software
Rapid and expert response to issues ensures continuity of business
Access to up-to-date software and features
Protects investment by providing access to enhancements, new features, new platform certifications and the latest updates released during the subscription period
Facilitates updates by providing authorization to use all new releases and versions of purchased products while still under Support and Subscription, helping to increase and maintain high levels of productivity
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Hours of Operation
Customer's local business hours from 6:00 am - 6:00 pm, Mon-Fri
Term of Service
Hardware Replacement Method
Ships within 24 business hours, with requested delivery in 2 business days