DroboCare and Warranty for Drobo Mini, Drobo 5D and Drobo 5N provided by Drobo gives you the peace of mind that your Drobo product will be covered for a period of 3 years from DroboCare purchase date through the end of the hardware warranty. DroboCare includes both hardware replacement and 24x7 phone technical support to cover all of your product support needs ensuring you experience limited downtime.
- The Fastest Way to Get Up and Running Again
- With DroboCare, if something goes wrong, you receive a replacement Drobo right away, so you'll have it as quickly as possible-even before you send back your Drobo. This service referred to as "advanced hardware replacement"; also includes expedited shipping and payment for shipping both ways. With the standard warranty, you pay to ship the Drobo. Once the Drobo is received, the replacement Drobo is then shipped out.
- Your Business Safety Net
- With DroboCare, phone support is available 24x7, starting the day you activate DroboCare until the end of your coverage. With the standard warranty, phone support is provided only for the first 90 days following purchase and is subject to local business hours.
- How Does It Work?
There are two options available when a Drobo Mini, 5D or 5N is purchased:
Standard Hardware Warranty
You get 2 years of standard hardware warranty with the purchase of your Drobo. It's free and you don't have to do anything. Register your Drobo to make it easier for Drobo to provide you with the best support.
Standard Hardware Warranty + DroboCare
Purchase DroboCare at any time during your standard warranty period, extend your warranty from 2 to 3 years, get advanced hardware replacement and 24x7 phone support.