The 3-Year ServicePlus Part Replacement for Promise VESS J2000 SeriesfromPromise Technology is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the entire warranty period. The plan is available for fully configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through Promise authorized channels.The ServicePlus Plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement. In conjunction with Promise's 3-Year Standard Limited Warranty on the hardware and 24x7 Technical Support help line, this plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure. Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.
- Technical support
- Onsite replacement
- Easy activation
- Covers all field-replaceable hardware components