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Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.
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Upon receipt of your new merchandise, please inspect it carefully as to contents and condition.
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All claims for damaged or missing items MUST be reported to B&H within two (2) business days of receipt of merchandise.
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In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement.
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All packaging MUST be retained until the problem has been resolved.
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Please DO NOT damage the manufacturer's packaging.
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Please DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise.
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We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material.
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Please Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
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Keep your Invoice with your important records.
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Read all instruction manuals BEFORE testing your equipment.
NOTE: B&H Photo/Video/Pro Audio will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
See our Return & Exchange Policies |
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