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Help Center
Return & Exchange

Help Center

Returns

Return Policy

Return Instructions

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to B&H within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed

Conditions

Please read all conditions below. If conditions are not met, B&H reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • B&H is not responsible for personal data or items left in returned merchandise.
  • B&H is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange on the following:

  • TVs, combos and monitors 37" and larger once any of the packaging has been opened.
  • Computers and Computer Software, once any of the manufacturer's packaging has been opened.
  • Electronic Software Downloads are not returnable or refundable.
  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
  • Any computers built or modified by B&H to customer's specifications.
  • Special Order merchandise or any item indicated on the website as non-returnable.
  • Underwater equipment that has been submerged.
  • Educational tapes and books once unwrapped.
  • B&s; H Gift Cards are redeemable for merchandise only and may not be redeemed for cash.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model

Questions? The B&H Customer Service Team is here to help
Call 800.221.5743 or 212.239.7765
Email Customer Service cs@bhphotovideo.com

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