REVIEW SNAPSHOT®

by PowerReviews
WD4TB My Cloud Personal Cloud NAS Storage
 
4.2

(based on 56 reviews)

Ratings Distribution

  • 5 Stars

     

    (35)

  • 4 Stars

     

    (10)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (6)

83%

of respondents would recommend this to a friend.

Pros

  • Large capacity (29)
  • Fast (25)
  • Reliable (21)
  • Quiet (9)
  • Easy to setup (8)

Cons

  • Difficult to install (6)
  • Unreliable performance (5)
  • No instructions included (3)

Best Uses

  • Multimedia (15)
  • Multiple desktop applications (7)
  • Home (5)
  • Photo storage (5)
  • Back-up (4)
    • Computer Platform:
    • PC (7), Mac (3)
    • Reviewer Profile:
    • Power user (22), Casual user (17), Quality oriented (6)
    • Primary use:
    • Personal (39), Business (8)

Most Liked Positive Review

 

Personal Cloud Made Simple

I purchased this device to backup my photos and homemade videos. My college kid in graduate school uses it to access, and backup, his files and papers from any public Wi-Fi access point....Read complete review

I purchased this device to backup my photos and homemade videos. My college kid in graduate school uses it to access, and backup, his files and papers from any public Wi-Fi access point.
I run Windows 7/8, while my son likes Mac OS. I have it hard wired to my home LAN, and hard wired access is lightning fast. Using my wireless devices to connect to it via my home LAN is not as fast, because speed is limited by your wireless device's wireless card, or by your LAN.
It does faster hard drive backups than my Windows Server 2008 R2, which is configured as a file server. My Cloud has support for Apple's backup protocol, which my son uses for his IPad. He also runs a MacBook connected to MyCloud, which he uses to share files with all of Apple devices.
The remote access works by using a special application to log into a Western Digital secure web site, which is dedicated to communicating with your My Cloud. The web site communicates with your My Cloud, while your device communicates through the web site to your My Cloud. Simple.
The My Cloud remote application uses a drag and drop interface, which looks similar to Windows Explorer, to transfer files between the cloud and your local device's storage memory.
Remote connection peed seems to be limited by more your internet connection and your remote device than by My Cloud. I have connected at home in three ways, with varying speed connections. One, a laptop connected via a network cable is FAST. Two, a laptop or tablet connected via wireless to my local LAN runs about 1/4 to 1/2 the speed of a network cable, depending upon the device.
Three, a laptop, or a tablet, connecting via the internet on my home LAN is as fast as transfering large files to/from most any web site. Upload and download apeed is frequently limited by your internet provider. Naturally, a laptop using a network cable to connect to the home LAN is way faster than one connecting wirelessly, by a factor of 3 in my case.
Oh yeah, before I go, I also use it with my DLNA enabled, wireless blu-ray player to stream home videos onto my TV. NICE.
Hope this helps someone.

VS

Most Liked Negative Review

 

Convenient Storage

I would probably give this product 5 Stars, if it came with real instructions or WD had real product support. I have automated email from them that sounds great "Your Complimentary WD...Read complete review

I would probably give this product 5 Stars, if it came with real instructions or WD had real product support. I have automated email from them that sounds great "Your Complimentary WD SmartWare Pro Activation Code." However, there is no information on what the code is for or where it goes and "support" will not reply. There are other strange auto things in the setup, but they work. Files ("shares") are easy to reach both by WiFi and internet. However, there is no indication of security - who can look at your files. My Cloud is setup to connect to Drop Box, but with the limited information, it might be wise to use Drop Box as an independent (semi-)public cloud and tell no one you have a WD MyCloud, Or at least do not give them access information. One very strange thing is the USB port. You can use it to transfer files - don't -- things must go to your computer and back, it is half as fast as a USB 2 on your computer. Otherwise, speed is a function of your ip, LAN or WiFi. I would NOT recommend this to anyone with limited computer-intuition.

Reviewed by 56 customers

Displaying reviews 1-20

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1.0

Major Network Security Issue

By wayneo01

from boston, ma

About Me Casual User

Pros

    Cons

    • Customer Support Poor
    • Poor Problem Solving
    • Unreliable Performance

    Best Uses

      Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

      I have had this drive for 3 months and have spent 3+ hours with support. If I try to use the drive as a normal drive with folders from my windows computer, I'm prompted for a username and password. None of the usernames and passwords that are setup through the dashboard register. WD blames microsoft and states that I should call MSFT. The solution. Delete users and re-add. It works, then fails the next day. Expensive product which I hoped would work much better. I upgraded my dropbox account instead, but still use this product to do phone and video backup.

      • Primary use:
      • Personal

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      2.0

      Ok product, it lacks apps like plex

      By Carlos

      from Los Angeles

      Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

      If you are looking for just NAS this is your product but if you are looking for Built in apps like Dropbox or plex, this is not your product. I regret buying it. I would buy seagate personal cloud

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      4.0

      Not as easy to set up as they say

      By Roger Man

      from Waxahachie, TX

      About Me Power user

      Verified Buyer

      Pros

      • Fast
      • Increases Speed
      • Large Capacity
      • Reliable Performance

      Cons

      • Difficult To Install
      • No Instructions Included

      Best Uses

        Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

        The unit does exactly what I want and the price was very reasonable. Setting it up is not as easy as one would think. They gave me too many options. I wish it just said what do you want to do? I choose my goal and then it give straight step by step instructions on how to do that. They do say they are available to call for help and I will do that, but my experience with those help lines is that they take for ever.

        Otherwise, I am very happy and I know I will figure it out.

        • Primary use:
        • Personal

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        1.0

        Mac users beware ':< |>\?*"/' not allowed

        By =TrustFire=

        from Columbus, OH

        About Me Power user

        Verified Reviewer

        Pros

        • Large Capacity

        Cons

        • Difficult To Install
        • Unreliable Performance

        Best Uses

        • Multiple desktop applications

        Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

        First off, I tried 4 Macs to timemachine to this device, then 3 PCs, and some tablets and phones. Turns out, nothing is recoverable!?! It's there but not recoverable. Then I download the WD software on the Macs then I get all these notifications about files that can't be backedup. Anything with ':< |>\?*"/' is invalid. Waist of money

        • Primary use:
        • Business

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        1.0

        All I wanted was simple network storage

        By Jim the Runner

        from Philadelphia, PA

        About Me Casual User

        Pros

        • Large Capacity
        • Low Cost

        Cons

        • Difficult To Install
        • Difficult To Setup
        • No Instructions Included
        • Poor Tech Support
        • Unreliable Performance

        Best Uses

          Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

          When my laptop hard drive filled up with pictures, I decided to take the plunge and get a network storage device. The WD MyCloud promised easy, trouble-free setup, and the price was right. I'm not interested in cloud access, I just wanted a drive to show up in Windows Explorer where I could put stuff. Unfortunately, I couldn't set up this device to work that way.

          The device requires the use of the WD software and I had a hard time setting it up with Windows. The software would not recognize the device initially, requiring a 45 minute call with tech support. Accessing the device from my laptop constantly requested a username and password before connecting. Files can only be added to "Shares" created through the software and Windows wouldn't map to the new Shares.

          All in all, this is not the device for me. Hopefully others have better luck. I really just wanted something that would act like an external hard drive, except on my network; the WD MyCloud is not that device.

          • Primary use:
          • Personal

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          (1 of 1 customers found this review helpful)

           
          4.0

          It's Good

          By JMN

          from Kansas City, MO

          About Me Casual User

          Verified Buyer

          Pros

          • Large Capacity
          • Reliable Performance

          Cons

            Best Uses

              Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

              Good quality & works as advertised. I found setup easy, quick and intuitive. My only complaint would be that I can only be logged in from one computer at a time when accessing non-public file folders and that is a bit of a hassle sometimes.

              • Primary use:
              • Personal

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              (1 of 1 customers found this review helpful)

               
              4.0

              Solid Little NAS

              By Brian

              from VA

              About Me Power user

              Verified Buyer

              Pros

              • Fast
              • Large Capacity
              • Reliable Performance

              Cons

                Best Uses

                • Media server
                • Multimedia

                Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                This is a solid little NAS. 4TB of space, and easy setup. My next NAS will probably be expandable, but this is a good starter setup for a really good price here at B&H Photo Video.

                • Primary use:
                • Personal

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                5.0

                Meets my needs

                By LaLaLisa

                from North Florida

                About Me Casual User

                Verified Buyer

                Pros

                • Large Capacity
                • Reliable Performance

                Cons

                  Best Uses

                    Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                    This product is used to back-up and store business files, separating the files from personal files. The product was easy to set-up and use. There have been no problems with the product.

                    • Primary use:
                    • Business

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                    (1 of 1 customers found this review helpful)

                     
                    5.0

                    Work perfect

                    By Sawana

                    from Fairfax, VA

                    About Me Power user

                    Verified Buyer

                    Pros

                    • Fast
                    • Large Capacity
                    • Reliable Performance

                    Cons

                      Best Uses

                        Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                        Easy to use and setup.

                        • Primary use:
                        • Personal

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                        5.0

                        Home network

                        By maisoo

                        from Tampa, florida

                        About Me Casual User

                        Verified Buyer

                        Pros

                        • Large Capacity
                        • Reliable Performance

                        Cons

                        • Difficult To Install

                        Best Uses

                        • Multimedia

                        Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                        I always wanted to have all my movies accesible in one place and this thing does the job as intended. It's a little tedious to set up but the web site is well documented.

                        • Primary use:
                        • Personal

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                        (0 of 1 customers found this review helpful)

                         
                        1.0

                        Not as good

                        By WD My Cloud user

                        from Renton, WA

                        About Me Casual User

                        Verified Buyer

                        Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                        The WD My Cloud app it won't play .avi file. So, I cannot play the .avi video on my LG smart TV via DLNA.
                        Also, WD My Cloud using all my IOS storage. I think it is a serious bug in the app.

                        • Primary use:
                        • Personal

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                        (1 of 1 customers found this review helpful)

                         
                        5.0

                        Easy to install

                        By My own Cloud

                        from Detroit, MI

                        About Me Casual User

                        Verified Buyer

                        Pros

                        • Fast
                        • Large Capacity

                        Cons

                          Best Uses

                          • Multimedia

                          Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                          Easy to install and now I am able to access the files from anywhere. Also can access the files using my phone. No need to connect and disconnect, like I used to with my old external hard drive.
                          Been using this for less than a month.

                          • Primary use:
                          • Personal

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                          5.0

                          Easy set up personal cloud

                          By PhoTon

                          from Spicewood, TX

                          About Me Power user

                          Verified Buyer

                          Pros

                          • Fast
                          • Large Capacity

                          Cons

                            Best Uses

                            • Data Consolidation

                            Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                            The initial set up was straight forward. The links to the support site were inconsistent, making advanced settings, such as remote access from a mobile device a bit of a treasure hunt. Have all devices on my personal LAM connected, simplifying my work day.

                            • Primary use:
                            • Personal

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                            (1 of 1 customers found this review helpful)

                             
                            5.0

                            Excellent price for product

                            By mfisch19

                            from Vancouver

                            About Me Power user

                            Verified Buyer

                            Pros

                            • Reliable Performance

                            Cons

                              Best Uses

                              • Personal Cloud Storage

                              Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                              WD products are great. Have a 2 Tb version of the cloud and have had no problems. This is an excellent price for the 4TB version.

                              • Primary use:
                              • Personal

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                              (5 of 5 customers found this review helpful)

                               
                              5.0

                              Personal Cloud Made Simple

                              By Waddizzle

                              from New York, N.Y.

                              About Me Power user

                              Verified Reviewer

                              Pros

                              • Fast
                              • Large Capacity
                              • Reliable Performance

                              Cons

                                Best Uses

                                • Multimedia
                                • Multiple desktop applications

                                Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                                I purchased this device to backup my photos and homemade videos. My college kid in graduate school uses it to access, and backup, his files and papers from any public Wi-Fi access point.
                                I run Windows 7/8, while my son likes Mac OS. I have it hard wired to my home LAN, and hard wired access is lightning fast. Using my wireless devices to connect to it via my home LAN is not as fast, because speed is limited by your wireless device's wireless card, or by your LAN.
                                It does faster hard drive backups than my Windows Server 2008 R2, which is configured as a file server. My Cloud has support for Apple's backup protocol, which my son uses for his IPad. He also runs a MacBook connected to MyCloud, which he uses to share files with all of Apple devices.
                                The remote access works by using a special application to log into a Western Digital secure web site, which is dedicated to communicating with your My Cloud. The web site communicates with your My Cloud, while your device communicates through the web site to your My Cloud. Simple.
                                The My Cloud remote application uses a drag and drop interface, which looks similar to Windows Explorer, to transfer files between the cloud and your local device's storage memory.
                                Remote connection peed seems to be limited by more your internet connection and your remote device than by My Cloud. I have connected at home in three ways, with varying speed connections. One, a laptop connected via a network cable is FAST. Two, a laptop or tablet connected via wireless to my local LAN runs about 1/4 to 1/2 the speed of a network cable, depending upon the device.
                                Three, a laptop, or a tablet, connecting via the internet on my home LAN is as fast as transfering large files to/from most any web site. Upload and download apeed is frequently limited by your internet provider. Naturally, a laptop using a network cable to connect to the home LAN is way faster than one connecting wirelessly, by a factor of 3 in my case.
                                Oh yeah, before I go, I also use it with my DLNA enabled, wireless blu-ray player to stream home videos onto my TV. NICE.
                                Hope this helps someone.

                                • Primary use:
                                • Personal

                                Share this reviewHelp Icon

                                 
                                5.0

                                My Cloud is WOW

                                By Lt Colonel

                                from Raleigh

                                Verified Buyer

                                Pros

                                • Easy Setup
                                • Fast
                                • Large Capacity
                                • Reliable Performance

                                Cons

                                  Best Uses

                                  • File Archive
                                  • Photo storage
                                  • System Backup

                                  Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                                  I love my My Cloud. I use it as a network archive of all of photos. I store and work with my photos on a USB3 direct connected Western Digital HDD 3 TB and then clone all work to the networked My Cloud. This way I have 2 copies. Simple to setup (I use a Windows) and so far rock solid.

                                  • Primary use:
                                  • Personal

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                                  5.0

                                  Great

                                  By Manny

                                  from Allendale, NJ

                                  About Me Casual User

                                  Verified Buyer

                                  Pros

                                  • Fast
                                  • Large Capacity
                                  • Reliable Performance

                                  Cons

                                    Best Uses

                                      Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                                      i use this to backup my server daily.
                                      works great

                                      • Primary use:
                                      • Business

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                                      3.0

                                      Make sure this is what you need/want

                                      By Bob

                                      from NJ

                                      About Me Casual User

                                      Verified Buyer

                                      Pros

                                      • Large Capacity

                                      Cons

                                        Best Uses

                                          Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                                          I purchased this solely to back up my Mac wireless via time machine. I knew data transfer would be slower over wifi than a cable, but didn't know how slow. It took over a week for time machine to back up roughy 1tb... For me a usb ext hard drive would have been a better choice. Also you can't plug your computer directly into the drive, so rebooting from a time machine back up isn't an option I guess?

                                          Depending on how you plan to use this, you might love this product. It has great networking freatures I'm not utilizing currently.

                                          • Primary use:
                                          • Personal

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                                          5.0

                                          Works great.

                                          By W2DTC

                                          from Middletown, NJ

                                          About Me Casual User

                                          Verified Buyer

                                          Pros

                                          • Fast
                                          • Large Capacity
                                          • Reliable Performance

                                          Cons

                                            Best Uses

                                              Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                                              Allows me to access information when I'm on travel.

                                              • Primary use:
                                              • Personal

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                                              5.0

                                              Works

                                              By Iouri D.

                                              from Miami, FL

                                              About Me Casual User

                                              Verified Buyer

                                              Pros

                                              • Fast

                                              Cons

                                              • Difficult To Install

                                              Best Uses

                                              • Multimedia

                                              Comments about WD 4TB My Cloud Personal Cloud NAS Storage:

                                              Having a trouble to install it on Yosemite 10.10.2, but figure out. Works fast. Trouble to run a Time Machine, other than that good drive

                                              • Primary use:
                                              • Personal

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