REVIEW SNAPSHOT®

by PowerReviews
AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display
 
4.8

(based on 375 reviews)

Ratings Distribution

  • 5 Stars

     

    (329)

  • 4 Stars

     

    (37)

  • 3 Stars

     

    (7)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (0)

100%

of respondents would recommend this to a friend.

Pros

  • Easy to install (192)
  • Useful features (94)
  • Easy to navigate (89)
  • Good power output (44)
  • Manages software collaboration well (42)

Cons

  • Pricey / poor value (8)
  • Hard to install or upgrade (4)
  • Difficult to navigate (3)

Best Uses

  • Educational purposes (42)
  • Multimedia (35)
  • Graphics & publishing (24)
  • Peace of mind (5)
  • Warranty (5)
    • Reviewer Profile:
    • Quality oriented (199), Budget shopper (124)
    • Primary use:
    • Personal (271), Business (58)
    • Computer Platform:
    • Mac (238)

Most Liked Positive Review

 

A Laptop is Different/A Different Laptop

This is my second MacBook and the second time I've bought the protection plan. Let's talk protection plan first. I generally don't believe in buying them. If you've done your homework, you should...Read complete review

This is my second MacBook and the second time I've bought the protection plan. Let's talk protection plan first. I generally don't believe in buying them. If you've done your homework, you should be buying a reliable product in the first place. But a laptop is different. It's an expensive piece of equipment that you are going to carry about, that's going to fall off the bed, that you might sit on, that the dog might drool on, well you get my point. I have to say that on the couple of times I did call Apple, they played the "call Bellsouth" game with me instead of not worrying about whose equipment was causing the problem and just trying to help me. Apple definitely has an attitude problem in my opinion. They act like they are doing you the biggest favor in the world to answer your questions that you paid for. I give the customer service a C.

As for the MacBook Air I have to say I was amazed. I thought I was replacing my dead MacBook with the same model. For the same money, Mac is giving you a bigger screen and more power. A real geek is not going to think this is a "pro" computer, but it has every bell and whistle I'll ever need and more. One complaint: the "Dashboard" that has the calculator, weather, etc. used to come up when you hit F12. Now you have to hit the dashboard icon, and two other buttons to see the same info. Not a good change. Also the size of the item on the screen changes during use and I haven't figured out why. Once safari just blinked out on me altogether. I don't know if these problems will continue or if they are temporary. They are another reason I didn't give a full five stars. But I'm enjoying the lovely screen and the improved sound.

VS

Most Liked Negative Review

 

It's like calling dumb and dumber

After purchasing several apple products including MacBook Pro and Airport Extreme. I called Apple Care to help with some install issues. I spoke to 5 people, in 5 different departments. Each person asked...Read complete review

After purchasing several apple products including MacBook Pro and Airport Extreme. I called Apple Care to help with some install issues. I spoke to 5 people, in 5 different departments. Each person asked me the serial number of the product (claiming to pass it along to the next rep.). At the end, they couldn't resolve the issues and after some time, patience and effort, I found my issues while doing some research on the net. Conclusion: calling Apple Care is like calling dumb and dumber with "please provide your serial number" on auto repeat! Not saying it's not worth it to have but APPLE really needs to address their customer service process and educate their techs better. Poor quality service.

Reviewed by 375 customers

Sort by

Displaying reviews 1-20

Back to top

Previous | Next »

 
5.0

Best price

By zroger73

from White Oak, TX

About Me Quality Oriented

Verified Buyer

Pros

  • Price

Cons

    Best Uses

      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

      I don't always buy AppleCare, but when I do I buy it from B&H because they always seem to have the best price by far.

      • Primary use:
      • Personal
      • Computer Platform:
      • Mac

      Share this review

      (1 of 1 customers found this review helpful)

       
      5.0

      Best price same product

      By Logan

      from Montana

      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

      This is the best price on AppleCare I have found and it is the same thing Apple sells. Just need to manually enter the key on Apple's website when you receive it, super easy.

      Share this review

       
      5.0

      Excellent

      By Vince

      from Philadelphia

      About Me Quality Oriented

      Verified Buyer

      Pros

      • Easy To Install
      • Easy To Navigate
      • Manages Software Collaboration Well
      • Powerful
      • Useful Features

      Cons

        Best Uses

          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

          Fast, easy, quick delivery. Highly recommended

          • Primary use:
          • Personal
          • Computer Platform:
          • Mac

          Share this review

           
          5.0

          Extra protection

          By macer

          from ct

          About Me Value Oriented

          Verified Buyer

          Pros

          • Easy To Install
          • Easy To Navigate
          • Useful Features

          Cons

            Best Uses

              Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

              Have used before for other products and have always been treated well.

              • Primary use:
              • Personal
              • Computer Platform:
              • Mac

              Share this review

               
              5.0

              A necessity for any Apple laptop

              By Jum Kyori

              from Ventura CA

              About Me Quality Oriented

              Verified Buyer

              Pros

              • Easy To Install

              Cons

                Best Uses

                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                  You'd be crazy not to buy AppleCare for an Apple laptop! And why pay more than you have to? B&H always has about the best price, and you know you can trust them.

                  • Primary use:
                  • Business
                  • Computer Platform:
                  • Mac

                  Share this review

                   
                  5.0

                  Peace of mind

                  By ypwd

                  from Pasadena, CA

                  About Me Quality Oriented

                  Verified Buyer

                  Pros

                  • Useful Features

                  Cons

                    Best Uses

                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                      Registered. Worry free for 3 years.

                      • Primary use:
                      • Personal
                      • Computer Platform:
                      • Mac

                      Share this review

                       
                      5.0

                      Cheaper & Easy

                      By Super Sher

                      from Denver, CO

                      Verified Buyer

                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                      This was $[$]cheaper than at Apple itself. Took about 5 minutes to register and done. Super easy & quick. Very happy.

                      Share this review

                       
                      4.0

                      Easy

                      By Sandeep

                      from IL

                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                      It was easy ordering AppleCare on B&H. Delivery happened within 2-3 days. While the online registration didn't work, calling the Apple Phone support was hassle free.

                      Share this review

                       
                      5.0

                      Worked on my Late-2013 MacBook Pro 13"

                      By Praveen

                      from Charlotte,NC

                      About Me Quality Oriented

                      Verified Buyer

                      Pros

                        Cons

                          Best Uses

                            Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                            Worked on my Late-2013 MacBook Pro 13" Retina display. I had to call apple care since my purchase date was not reflecting in their system. (I purchased the laptop from @).

                            • Primary use:
                            • Personal
                            • Computer Platform:
                            • Mac

                            Share this review

                             
                            5.0

                            In my opinion quite necessary for laptop

                            By Gian

                            from New Jersey

                            About Me Quality Oriented

                            Verified Buyer

                            Pros

                            • Good Peace Of Mind

                            Cons

                              Best Uses

                                Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                Now a days with computers becoming more and more thinner, components are soldered onto the motherboard. So when things break it could mean swapping out an entire motherboard which could be expensive. Applecare is a great safety net.

                                • Primary use:
                                • Personal
                                • Computer Platform:
                                • Mac

                                Share this review

                                 
                                4.0

                                A little bit complicate

                                By Tailes

                                from Ithaca, NY

                                About Me Quality Oriented

                                Verified Buyer

                                Pros

                                  Cons

                                    Best Uses

                                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                      The essential thing is a serial number. You need to register it online, but before that you need to upload your proof of purchase (invoice/receipt). I failed at the first time for uploading a pdf file as it told me it was not a pdf file (I am pretty sure it is). I tried exporting the receipt as pdf on bhphoto website. This time it worked. 12 hours after submission of the proof, I could finally register AppleCare.

                                      • Primary use:
                                      • Personal
                                      • Computer Platform:
                                      • Mac

                                      Share this review

                                       
                                      5.0

                                      Apple Care Warranty Discount & Delivery

                                      By D.

                                      from Ann Arbor, Michigan

                                      About Me Value Oriented

                                      Verified Buyer

                                      Pros

                                        Cons

                                          Best Uses

                                            Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                            Product was shipped quickly and at about a $70 discount from what Apple was offering.

                                            • Primary use:
                                            • Business
                                            • Computer Platform:
                                            • Mac

                                            Share this review

                                             
                                            5.0

                                            Exactly as advertised

                                            By Julia

                                            from New Hampshire

                                            About Me Quality Oriented

                                            Verified Buyer

                                            Pros

                                            • Easy To Install

                                            Cons

                                              Best Uses

                                                Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                No tricks here - this is just what I wanted and B&H Photo made it very easy to figure out what AppleCare I needed for my product. To make it all the better it's a great price. Great value!

                                                • Primary use:
                                                • Personal
                                                • Computer Platform:
                                                • Mac

                                                Share this review

                                                 
                                                4.0

                                                bought for MacBook Air 13

                                                By bgpixelman

                                                from Lexington, KY

                                                About Me Quality Oriented

                                                Verified Buyer

                                                Pros

                                                • Useful Features

                                                Cons

                                                • Wish It Was Cheaper

                                                Best Uses

                                                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                  I always buy this for machines that leave the studio on a regular basis.

                                                  • Primary use:
                                                  • Business
                                                  • Computer Platform:
                                                  • Mac

                                                  Share this review

                                                  (1 of 1 customers found this review helpful)

                                                   
                                                  5.0

                                                  Great Product From B&H

                                                  By Matt

                                                  from Louisville, KY

                                                  About Me Quality Oriented

                                                  Verified Buyer

                                                  Pros

                                                  • Easy To Install
                                                  • Easy To Navigate
                                                  • Powerful

                                                  Cons

                                                    Best Uses

                                                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                      I purchased this at a lower price from B&H since I am a student and need to save any money I can. B&H is an authorized retailer of Apple products so I felt confident in buying. I called the store to verify a few specifics about the buying process and they were extremely helpful. The product was shipped the same day I purchased which was amazing and I would recommend this product and B&H to anyone. Apple accepted my information and my computer was protected for 3 more years in under 5 minutes. That was the best part.

                                                      • Primary use:
                                                      • Personal
                                                      • Computer Platform:
                                                      • Mac

                                                      Share this review

                                                       
                                                      5.0

                                                      Why AppleCare

                                                      By render_wood

                                                      from NY

                                                      About Me Quality Oriented

                                                      Verified Buyer

                                                      Pros

                                                      • Easy To Install
                                                      • Easy To Navigate

                                                      Cons

                                                        Best Uses

                                                        • Educational Purposes
                                                        • Graphics & Publishing
                                                        • Multimedia

                                                        Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                        It's pretty obvious that most of users can't fix the retina MacBook Pro on their own. It's too locked down. The other ting is AppleCare on laptops will pay for its self in the first repair. If anything breaks or malfunctions, it's going to cost a whole LOT more.

                                                        • Primary use:
                                                        • Business
                                                        • Computer Platform:
                                                        • Mac

                                                        Share this review

                                                        (1 of 1 customers found this review helpful)

                                                         
                                                        4.0

                                                        easy to reg but why ship a number?

                                                        By charibancho

                                                        from Tokyo, Japan

                                                        Verified Buyer

                                                        Pros

                                                          Cons

                                                            Best Uses

                                                              Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                              When I finally got the number it took 2 mins to register the Applecare, great! But...why waste the packing, time and resources to ship a piece of paper with a number on it? Of course this largely down to Apple but it'd be useful big resellers like B&H put pressure on Apple to allow them just sell numbers from a database or at least open the box and just give you the number.

                                                              • Primary use:
                                                              • Business
                                                              • Computer Platform:
                                                              • Mac

                                                              Share this review

                                                               
                                                              5.0

                                                              Easy registration

                                                              By Geek

                                                              from Mount Juliet, TN

                                                              About Me Quality Oriented

                                                              Verified Buyer

                                                              Pros

                                                              • Easy To Install

                                                              Cons

                                                                Best Uses

                                                                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                                  Received the package in only a few days. Registered online with no issue. It only took a few minutes. The price was much better than buying from the @.

                                                                  • Primary use:
                                                                  • Business
                                                                  • Computer Platform:
                                                                  • Mac

                                                                  Share this review

                                                                   
                                                                  5.0

                                                                  Good price

                                                                  By Sherri

                                                                  from Oklahoma City

                                                                  About Me Quality Oriented

                                                                  Verified Buyer

                                                                  Pros

                                                                  • Easy To Install

                                                                  Cons

                                                                    Best Uses

                                                                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                                      I purchased the Applecare warranty after buying a Macbook Pro Retina from B&H. Their price is less than buying from @ directly. I am very happy with all my dealings with B&H!

                                                                      • Primary use:
                                                                      • Personal
                                                                      • Computer Platform:
                                                                      • Mac

                                                                      Share this review

                                                                       
                                                                      5.0

                                                                      best price found

                                                                      By pibirder

                                                                      from texas

                                                                      About Me Quality Oriented

                                                                      Verified Buyer

                                                                      Pros

                                                                      • Easy To Install

                                                                      Cons

                                                                        Best Uses

                                                                          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                                          I always get Applecare

                                                                          • Primary use:
                                                                          • Business
                                                                          • Computer Platform:
                                                                          • Mac

                                                                          Share this review

                                                                          Displaying reviews 1-20

                                                                          Back to top

                                                                          Previous | Next »