REVIEW SNAPSHOT®

by PowerReviews
AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display
 
4.9

(based on 362 reviews)

Ratings Distribution

  • 5 Stars

     

    (319)

  • 4 Stars

     

    (34)

  • 3 Stars

     

    (7)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (0)

100%

of respondents would recommend this to a friend.

Pros

  • Easy to install (189)
  • Useful features (90)
  • Easy to navigate (87)
  • Good power output (43)
  • Manages software collaboration well (41)

Cons

  • Pricey / poor value (8)
  • Hard to install or upgrade (4)
  • Difficult to navigate (3)

Best Uses

  • Educational purposes (42)
  • Multimedia (35)
  • Graphics & publishing (24)
  • Peace of mind (5)
  • Warranty (5)
    • Reviewer Profile:
    • Quality oriented (191), Budget shopper (122)
    • Primary use:
    • Personal (264), Business (55)
    • Computer Platform:
    • Mac (228)

Most Liked Positive Review

 

A Laptop is Different/A Different Laptop

This is my second MacBook and the second time I've bought the protection plan. Let's talk protection plan first. I generally don't believe in buying them. If you've done your homework, you should...Read complete review

This is my second MacBook and the second time I've bought the protection plan. Let's talk protection plan first. I generally don't believe in buying them. If you've done your homework, you should be buying a reliable product in the first place. But a laptop is different. It's an expensive piece of equipment that you are going to carry about, that's going to fall off the bed, that you might sit on, that the dog might drool on, well you get my point. I have to say that on the couple of times I did call Apple, they played the "call Bellsouth" game with me instead of not worrying about whose equipment was causing the problem and just trying to help me. Apple definitely has an attitude problem in my opinion. They act like they are doing you the biggest favor in the world to answer your questions that you paid for. I give the customer service a C.

As for the MacBook Air I have to say I was amazed. I thought I was replacing my dead MacBook with the same model. For the same money, Mac is giving you a bigger screen and more power. A real geek is not going to think this is a "pro" computer, but it has every bell and whistle I'll ever need and more. One complaint: the "Dashboard" that has the calculator, weather, etc. used to come up when you hit F12. Now you have to hit the dashboard icon, and two other buttons to see the same info. Not a good change. Also the size of the item on the screen changes during use and I haven't figured out why. Once safari just blinked out on me altogether. I don't know if these problems will continue or if they are temporary. They are another reason I didn't give a full five stars. But I'm enjoying the lovely screen and the improved sound.

VS

Most Liked Negative Review

 

It's like calling dumb and dumber

After purchasing several apple products including MacBook Pro and Airport Extreme. I called Apple Care to help with some install issues. I spoke to 5 people, in 5 different departments. Each person asked...Read complete review

After purchasing several apple products including MacBook Pro and Airport Extreme. I called Apple Care to help with some install issues. I spoke to 5 people, in 5 different departments. Each person asked me the serial number of the product (claiming to pass it along to the next rep.). At the end, they couldn't resolve the issues and after some time, patience and effort, I found my issues while doing some research on the net. Conclusion: calling Apple Care is like calling dumb and dumber with "please provide your serial number" on auto repeat! Not saying it's not worth it to have but APPLE really needs to address their customer service process and educate their techs better. Poor quality service.

Reviewed by 362 customers

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5.0

Exactly as advertised

By Julia

from New Hampshire

About Me Quality Oriented

Verified Buyer

Pros

  • Easy To Install

Cons

    Best Uses

      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

      No tricks here - this is just what I wanted and B&H Photo made it very easy to figure out what AppleCare I needed for my product. To make it all the better it's a great price. Great value!

      • Primary use:
      • Personal
      • Computer Platform:
      • Mac

      Share this review

      (1 of 1 customers found this review helpful)

       
      5.0

      Great Product From B&H

      By Matt

      from Louisville, KY

      About Me Quality Oriented

      Verified Buyer

      Pros

      • Easy To Install
      • Easy To Navigate
      • Powerful

      Cons

        Best Uses

          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

          I purchased this at a lower price from B&H since I am a student and need to save any money I can. B&H is an authorized retailer of Apple products so I felt confident in buying. I called the store to verify a few specifics about the buying process and they were extremely helpful. The product was shipped the same day I purchased which was amazing and I would recommend this product and B&H to anyone. Apple accepted my information and my computer was protected for 3 more years in under 5 minutes. That was the best part.

          • Primary use:
          • Personal
          • Computer Platform:
          • Mac

          Share this review

           
          5.0

          Why AppleCare

          By render_wood

          from NY

          About Me Quality Oriented

          Verified Buyer

          Pros

          • Easy To Install
          • Easy To Navigate

          Cons

            Best Uses

            • Educational Purposes
            • Graphics & Publishing
            • Multimedia

            Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

            It's pretty obvious that most of users can't fix the retina MacBook Pro on their own. It's too locked down. The other ting is AppleCare on laptops will pay for its self in the first repair. If anything breaks or malfunctions, it's going to cost a whole LOT more.

            • Primary use:
            • Business
            • Computer Platform:
            • Mac

            Share this review

            (1 of 1 customers found this review helpful)

             
            4.0

            easy to reg but why ship a number?

            By charibancho

            from Tokyo, Japan

            Verified Buyer

            Pros

              Cons

                Best Uses

                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                  When I finally got the number it took 2 mins to register the Applecare, great! But...why waste the packing, time and resources to ship a piece of paper with a number on it? Of course this largely down to Apple but it'd be useful big resellers like B&H put pressure on Apple to allow them just sell numbers from a database or at least open the box and just give you the number.

                  • Primary use:
                  • Business
                  • Computer Platform:
                  • Mac

                  Share this review

                   
                  5.0

                  Easy registration

                  By Geek

                  from Mount Juliet, TN

                  About Me Quality Oriented

                  Verified Buyer

                  Pros

                  • Easy To Install

                  Cons

                    Best Uses

                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                      Received the package in only a few days. Registered online with no issue. It only took a few minutes. The price was much better than buying from the @.

                      • Primary use:
                      • Business
                      • Computer Platform:
                      • Mac

                      Share this review

                       
                      5.0

                      Good price

                      By Sherri

                      from Oklahoma City

                      About Me Quality Oriented

                      Verified Buyer

                      Pros

                      • Easy To Install

                      Cons

                        Best Uses

                          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                          I purchased the Applecare warranty after buying a Macbook Pro Retina from B&H. Their price is less than buying from @ directly. I am very happy with all my dealings with B&H!

                          • Primary use:
                          • Personal
                          • Computer Platform:
                          • Mac

                          Share this review

                           
                          5.0

                          best price found

                          By pibirder

                          from texas

                          About Me Quality Oriented

                          Verified Buyer

                          Pros

                          • Easy To Install

                          Cons

                            Best Uses

                              Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                              I always get Applecare

                              • Primary use:
                              • Business
                              • Computer Platform:
                              • Mac

                              Share this review

                              (1 of 1 customers found this review helpful)

                               
                              5.0

                              Worth it for the peace of mind

                              By Mac user

                              from San Francisco, CA

                              About Me Quality Oriented

                              Verified Buyer

                              Pros

                              • Easy To Install
                              • Useful Features

                              Cons

                                Best Uses

                                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                  MacBooks last a long time, but it isn't worth paying up to $755 (the standard fee for any issues outside of warranty) to get a 2+ year old computer fixed.

                                  I've only ever had good experiences with Apple support so it was a pretty easy decision when I got a new Mac. AppleCare is regularly rated to be the best support product out there, and to me it's worth it for peace of mind that if your hard drive/keyboard/whatever has any issues, Apple will sort it out.

                                  • Primary use:
                                  • Personal
                                  • Computer Platform:
                                  • Mac

                                  Share this review

                                   
                                  4.0

                                  Genuine Apple care at a great price!

                                  By J. Polangin

                                  from FPO AP

                                  About Me Value Oriented

                                  Verified Buyer

                                  Pros

                                    Cons

                                      Best Uses

                                        Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                        Fast shipping and a genuine product received at a great price compared to retail pricing - even FPO address shipping!

                                        • Primary use:
                                        • Personal
                                        • Computer Platform:
                                        • Mac

                                        Share this review

                                        (1 of 1 customers found this review helpful)

                                         
                                        5.0

                                        Apple Care

                                        By Gaby L

                                        from Southern California

                                        About Me Value Oriented

                                        Verified Buyer

                                        Pros

                                        • Easy To Install
                                        • Easy To Navigate
                                        • Manages Software Collaboration Well
                                        • Powerful
                                        • Useful Features

                                        Cons

                                          Best Uses

                                          • Educational Purposes

                                          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                          As a younger filmmaker, I wanted to be wise and protect the investment I made into the gear I buy and am so glad BH made it so easy to do that. I was able to save $ dollars by buying from BH instead of @. Great customer service as always too.

                                          • Primary use:
                                          • Business
                                          • Computer Platform:
                                          • Mac

                                          Share this review

                                           
                                          5.0

                                          AppleCare - fast approval!

                                          By mstephenj

                                          from Bay Area, CA

                                          About Me Quality Oriented

                                          Verified Buyer

                                          Pros

                                          • Easy To Install
                                          • Manages Software Collaboration Well

                                          Cons

                                            Best Uses

                                              Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                              As my computer was purchased from the @ almost a year ago, I needed to purchase AppleCare and get the installation serial number in under two weeks. It was available from B&H for 30% off list - a fantastic savings. I ordered from B&H, got ground delivery in about a week, opened the box, took out the serial number, went to the Apple online registration website and was finished and verified by Apple in under 5 minutes. Fantastic! Great job B&H.

                                              • Primary use:
                                              • Business
                                              • Computer Platform:
                                              • Mac

                                              Share this review

                                               
                                              5.0

                                              Awesome experience, awesome product

                                              By Sarah B

                                              from Nyc

                                              Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                              Product is perfect and service was excellant!

                                              Share this review

                                               
                                              5.0

                                              Best place to get your AppleCare plan...

                                              By KayEmCee

                                              from Chattanooga, TN

                                              About Me Value Oriented

                                              Verified Buyer

                                              Pros

                                                Cons

                                                  Best Uses

                                                    Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                    AppleCare is AppleCare! Only way to go with my new MacBook Pro Retina. I buy it with ALL my Apple products since its inception. Hardly ever need it for big stuff, but it's great to be able to call and get expert solutions for 3 solid years. And if something major goes out, you're covered!B&H price beats Education Store at ( )! Funny, though, that they send me a disc when my laptop doesn't have an optical drive! Go figger....

                                                    • Primary use:
                                                    • Personal
                                                    • Computer Platform:
                                                    • Mac

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                                                    5.0

                                                    Great service cheap price

                                                    By minu

                                                    from chicago

                                                    About Me Quality Oriented

                                                    Verified Buyer

                                                    Pros

                                                    • Easy To Install
                                                    • Easy To Navigate

                                                    Cons

                                                      Best Uses

                                                      • Educational Purposes

                                                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                      cheapest fast and would prefer buying from here than apple.com

                                                      • Primary use:
                                                      • Personal
                                                      • Computer Platform:
                                                      • Mac

                                                      Share this review

                                                      (1 of 1 customers found this review helpful)

                                                       
                                                      5.0

                                                      B&H is the best place to buy AppleCare

                                                      By Joe T.

                                                      from Missouri

                                                      About Me Quality Oriented

                                                      Verified Buyer

                                                      Pros

                                                      • Easy To Install

                                                      Cons

                                                        Best Uses

                                                          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                          What can I say? It's the exact same thing as the AppleCare subscription you can buy from Apple, but it's way cheaper, even than the student version. Definitely buy it from here.

                                                          • Primary use:
                                                          • Personal
                                                          • Computer Platform:
                                                          • Mac

                                                          Share this review

                                                           
                                                          5.0

                                                          Best price I could find on AppleCare!

                                                          By Joe

                                                          from New Gloucester, ME

                                                          About Me Value Oriented

                                                          Verified Buyer

                                                          Pros

                                                          • Easy to register
                                                          • Great Deal

                                                          Cons

                                                          • None

                                                          Best Uses

                                                          • Educational Purposes
                                                          • Graphics & Publishing
                                                          • Multimedia

                                                          Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                          B&H has the best prices for AppleCare I could find. Got the box, opened it up, followed the directions, and my 13" Retina MBP is now good for 3 years!

                                                          • Primary use:
                                                          • Personal
                                                          • Computer Platform:
                                                          • Mac

                                                          Share this review

                                                           
                                                          5.0

                                                          Great price, quick service

                                                          By stikchick

                                                          from Tucson, AZ

                                                          About Me Quality Oriented

                                                          Verified Buyer

                                                          Pros

                                                          • Easy To Install
                                                          • Useful Features

                                                          Cons

                                                            Best Uses

                                                              Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                              After reading customer comments on @ re buying this through them, and issues, I saw that B&H was recommended. They had the same good price, and the order was processed right away. It was shipped, arrived as promised.

                                                              • Primary use:
                                                              • Personal
                                                              • Computer Platform:
                                                              • Mac

                                                              Share this review

                                                               
                                                              5.0

                                                              AppleCare for MBA 13

                                                              By Julian

                                                              from Mayaguez, PR

                                                              About Me Value Oriented

                                                              Verified Buyer

                                                              Pros

                                                              • Easy To Install
                                                              • Easy To Navigate

                                                              Cons

                                                                Best Uses

                                                                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                                  AppleCare is pretty much self-explanatory. The registration process is very simple and if you were to encounter any problems, Apple's online support is there to answer any questions. The guarantee is best-in-class and the price tag is not too crazy.

                                                                  • Primary use:
                                                                  • Personal
                                                                  • Computer Platform:
                                                                  • Mac

                                                                  Share this review

                                                                   
                                                                  5.0

                                                                  Do this warranty upgrade!

                                                                  By Jtwnit

                                                                  from RI

                                                                  Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                                  I wouldn't recommend a warranty extension for a desktop, but ANY repair to a laptop or phone would cost more than this! The odds are excellent that something will happen to your mobile device, so ...
                                                                  AND the cost of AppleCare from BH is much cheaper than from the Apple store, making it an even better deal.

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                                                                  5.0

                                                                  Worked great

                                                                  By KatieK

                                                                  from Providence, RI

                                                                  About Me Value Oriented

                                                                  Verified Buyer

                                                                  Pros

                                                                  • Easy To Install
                                                                  • Easy To Navigate

                                                                  Cons

                                                                    Best Uses

                                                                      Comments about AppleCare Protection Plan for MacBook, MacBook Air, 13" MacBook Pro & 13.3" MacBook Pro with Retina Display:

                                                                      Was able to register easily and it worked great.

                                                                      • Primary use:
                                                                      • Personal
                                                                      • Computer Platform:
                                                                      • Mac

                                                                      Share this review

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