The Avid Expert Advantage Support Plan is a non-mission critical support offer available for Avid Professional Editor products used with HD systems. This support plan covers Information Services, Technical Support, Bug Fixes, Escalation Process, and Remote Connectivity. Hardware Coverage and Onsite Support are also offered at an additional fee.
Avid Advantage Support gives you the edge you need to thrive in today’s highly competitive media market. Delivered by global teams of Avid support professionals with appreciable experience and expertise, this Avid Advantage Support Plan is designed to ensure you maintain a high standard of operational effectiveness.
Note! Expert Support does not provide access to software Updates, which are any of the following: maintenance releases and software feature releases (also called software upgrades).