CUSTOMER SERVICE

At, B&H, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, via fax, or in person at the B&H midtown New York SuperStore. No matter which method you choose, you will find our B&H Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.

Receiving Your Order

When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to B&H within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Invoice with your important records.

Read all instruction manuals BEFORE testing your equipment.

B&H Photo/Video/Pro Audio will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

Return & Exchange:

If for whatever reason you are dissatisfied with your purchase, you can return it to B&H within 15 days of receiving the item(s). We will exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping charges). All returned or exchanged items must be in new condition, unregistered, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Claims for damaged/missing items must be received within two business days of receipt of merchandise.

No returns on:
Underwater equipment once submerged, Processing equipment once used with chemicals, Printers once ink cartridges are installed, TVs, combos, and monitors 37" and larger, Educational tapes and books once opened, Blister-packed items once opened, Original manufacturer computers, computer products, software once opened, Custom-built computers & non-linear systems (and parts installed) once opened, Special Order merchandise, All consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, chemicals, ink, bulbs, CD/DVDs, etc.

Rules & Policies:
No returns will be accepted without an RMA # Call 800-221-5743 or 212-239-7765. Items with timers must show <120 min use. Items with shutter counters must show <200 exposures. Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. Not responsible for personal data or items left in returned merchandise. If any of the above conditions are not met, B&H reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion. Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise. Refunds on returned items which were paid for by credit card, PayPal or Bill Me Later® will only be made by crediting the account charged for the purchase. Refunds on returned items which were paid for by check will only be made by check after a 10-day waiting period. Rebate information is provided for informational purposes only and does not promise or imply eligibility to receive the rebate.

Warranties

Most items sold by B&H are covered by a manufacturer's USA, International or B&H warranty. When the item has a manufacturer's warranty, and/or the warranty period has expired, calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.

There is no implied warranty of merchantability or fitness for a particular purpose on any item sold by B&H.

Repair Service for Professional Video

B&H is an Authorized Service Center for Professional and Industry video for Sony, JVC, and Panasonic. Our factory-trained technicians can repair your equipment both in and out of warranty. Call our Video Repair Department at 800 963-2525 or 212 239-7534, or fax 212 239-7540.

Order Tracking

click here to access your order status and history.

You can also call our 24 hour automated Order Tracking Line at 1-800-221-5743 or 212-239-7765.

PLEASE NOTE: We offer tracking only for orders shipped via UPS, FedEx and USPS within the USA.

How to Contact Customer Service

Hours of Operation for Customer Service

Sunday: 10:00 am to 4:45 p.m.
Monday through Thursday: 9:00 am to 6:00 p.m.
Friday: 9:00 am to 2:00 p.m.
Saturday: Closed
Our Time Zone (GMT ¿05:00) Eastern Time

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