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The ViewCast Annual SCX Software Support and Maintenance plus Priority Response for Niagara 9100 Systems provides the customer with help desk assistance, minor software enhancements (bug fixes, patches and other .dot releases), and major software enhancements (.dot releases) as they are released for this platform.
Priority customer support includes priority telephone technical support: typical response is within one hour during technical support hotline hours, priority E-mail technical support: typical response is within two hours during technical support hotline hours.
Typical priority RMA response turnaround time is within two business days after receipt of system. Priority RMA return shipping is priority air by the third business day after receipt of system.
Note: To be ordered only for Niagara 9100 systems. Includes annual SCX software support and maintenance.
In the Box
ViewCast Niagara 9100 Annual SCX Software Support and Maintenance plus Priority Response