HP 5-Year Next Business Day Service with Computrace

HP 5-Year Next Business Day Service with Computrace

HP 5-Year Next Business Day Service with Computrace

B&H # HEUJ711E MFR # UJ711E
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Expected availability: 7-14 business days

Product Highlights

  • For Notebooks and Tablets
  • Accidental Damage Protection
  • Computrace Asset Management Protection
  • Next Business Day Onsite Support
  • Offsite Support with Pick Up and Return
  • Defective Media Retention
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This item is noncancelable and nonreturnable

Enter to win a $1000 B&H Gift Card!

Share a favorite product for chances to win one of four $1000 B&H Gift Cards! 1 new winner announced every Monday starting Dec 11th!
Limit 1 entry per day; Come back every day to increase your chance of winning!

Be sure to mention #BHWishList when you share!

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Congrats to our winners so far:

Gabrielle P

Next winner: 12/18/2017

Official Rules


NO PURCHASE IS NECESSARY TO ENTER OR WIN. The B & H $1,000.00 Gift Card Dash (the "Sweepstakes") is void where prohibited by law and is sponsored by B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 ("Sponsor"). It is not sponsored or endorsed by Facebook or Twitter in any way.

Entry Period/Methods of Entry. The Sweepstakes will run from on or about December 4, 2017 until on or about December 31, 2017 (the "Entry Period"). Entries received outside the Entry Period are void. Enter the Sweepstakes via either one of the following methods. (1) Share any product found on the B&H website (the "Website") on Facebook or Twitter via the dedicated links contained on the Website using the hashtag #BHWishList; or (2) Mail a postcard (postmarked during the Entry Period) containing your name, address, phone number, and email address, and indicate the subject(s), if any, about which you are interested in receiving future emails from B&H (e.g. photo, video, audio, computers, home theater, portable entertainment ) (optional) to: B&H $1,000.00 Gift Card Dash Sweepstakes, c/o B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 (either option, an "Entry"). Entries must not, in the sole and absolute discretion of the Sponsor, contain obscene, provocative, defamatory, sexually explicit, or otherwise objectionable or inappropriate content. Entries deemed by Sponsor to be inappropriate will be disqualified. Entries owned by a third party, or the use of any trademarks, service marks, logos, brands, or products owned by a third party are not acceptable for entry into the Sweepstakes. Limit 1 entry per person, per day.

Winner Selection/Prizes/Odds. The B&H Social Team will randomly select a winner from among all eligible entries every Monday during the Entry Period, for a total four (4) winners (each a "Winner"). Each Winner will receive a B&H Gift Card pre-valued in the amount of $1,000.00. No cash or other substitutions will be offered. Winner selection is in the sole and absolute discretion of the B&H Social Team. Any taxes are the sole responsibility of the winner. Winners will be notified and receive their prize at the email address associated with the account to which their Entry was posted or the email account provided with a mail-in entry. The odds of winning depend on the number of eligible entries received.

Identity of Winners/Eligible Participants. Winners will be identified by the email account associated with the Facebook or Twitter account from which their Entry was submitted or the email account provided with a mail-in entry. An email account holder shall mean the natural person assigned to such email account by the internet access or online service provider or other organization responsible for assigning email addresses for the domain associated with such email account. Any issues regarding the identity of a Winner shall be resolved by Sponsor in its sole discretion. The Sweepstakes is only open to residents of the United States that are at least eighteen (18) years of age on their entry date and is not open to employees of Sponsor, their immediate family, any person domiciled with such employees, or any affiliates or subsidiaries of Sponsor.

Entry Ownership/Entrant Agreements. Entrants retain full ownership and copyrights to their Submission. However, by entering the Sweepstakes entrants grant Sponsor permission to use their Entries for promotional purposes on their respective social media channels with proper credit. Entrants also agree: (a) to be bound by these Official B&H $1,000.00 Gift Card Dash Sweepstakes Rules; (b) that any claims related to this Sweepstakes shall be resolved individually without resort to any form of class action and that awards, shall be limited to actual out-of-pocket costs incurred in entering the Sweepstakes, and shall not include incidental or consequential damages or attorneys fees; and (c) that any actual or perceived ambiguities in these rules shall be interpreted by Sponsor in their sole discretion.

Limitation of Liability/Sponsor Modification/Cancellation Rights/ Choice of Law/ Venue/ Winners List. Sponsor is not responsible for incomplete entries or for failure to receive entries due to technical failures or human error of any kind. Winners agree that Sponsor will have no responsibility for losses or damage of any kind resulting from the acceptance, possession, or use of the prizes. Except where prohibited, participation in the Sweepstakes constitutes entrant's consent to the publication of his or her name by Sponsor in any media for commercial or promotional purposes without limitation or further compensation subject to Sponsor's respective Privacy Policies. Sponsor may modify or discontinue the Sweepstakes at any time and may disqualify from the Sweepstakes any person it determines, in its sole discretion, to have attempted to or actually tampered with or otherwise abused any aspect of the Sweepstakes. Entrants agree that in the unlikely event a dispute arises in connection with this Sweepstakes, it will be governed by the laws of the State of New York and heard exclusively in a court of applicable jurisdiction in the County and State of New York irrespective of any choice of law provisions to the contrary. To receive names of the winners by U.S. mail, please mail a self-addressed stamped envelope to: B&H Foto & Electronics Corp., Attn: B&H $1,000.00 Gift Card Dash Sweepstakes, 440 Ninth Avenue, New York, NY 10001. Any Winners List request must be received by B&H within one (1) year of the date the Sweepstakes is conducted.

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  • 1Description

HP 5-Year Next Business Day Service with Computrace by Absolute Software provides computer theft recovery, data protection, and secure IT asset management for notebooks and tablet computers. You have the flexibility to choose between different service features and service-level options to address your specific needs. Hardware service is available Monday through Friday during business hours, excluding holidays.

HP Hardware Support Onsite Service
This service feature provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
HP Hardware Support Offsite Pick Up and Return Service
This service feature offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment.
Accidental Damage Protection
With this optional service feature, you will receive protection against accidental damage to the covered hardware product. Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Please contact the manufacturer for service details.
Disk Retention (Defective Media Retention)
This service feature option allows you to retain defective hard disk drive components that you do not want to relinquish due to sensitive data contained within the disk covered under this service.
When a computer is reported stolen, the Recovery Team gathers evidence and works with local law enforcement to help track and recover it. A $1,000 Service Guarantee claim is available directly from Absolute Software Corporation if the computer is not recovered within 60 days of receiving the theft report, or if a data delete cannot be performed. Computrace offers the ability to remotely delete data on stolen or missing computers to keep it from falling into the wrong hands. An audit log of deleted files can then be produced to prove regulatory compliance. If the data delete service is utilized, the recovery reimbursement is null and void. In order to use the data delete service, customers must first sign a pre-authorization agreement and choose a data delete authorization method, which is either by an email token or an RSA token purchased from Absolute. Computrace helps organizations meet the data security and reporting requirements of SOX, HIPAA, California Senate Bill 1386, and Gramm-Leach-Bliley by facilitating tighter internal controls and providing asset tracking tools that act as a historical record of a computer's assets and how they are being used. This IT asset tracking and inventory management is designed to track mobile computers with any type of Internet connection. With secure IT asset management, the Computrace Agent software reports changes in asset information on a daily basis regardless of its location, allowing IT departments to centrally manage their entire computer population, including remote and mobile assets, on or off the network. Computrace provides detailed reports on every computer with an Internet connection, adding visibility to the computers that go unseen by traditional asset management systems. Once the customer has placed a service request via a designated HP support telephone number, HP will work with the customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Table of Contents
  • 1Description
Accidental Damage Protection For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the customer receives protection against accidental damage to the covered hardware product as a part of this service. Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts. Accidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section. The unit may need to be repaired or replaced at an HP designated location, since not all replacements part may be available locally.
Defective Media Retention For eligible products, this service feature option allows the customer to retain defective hard disk drive components that the customer does not want to relinquish due to sensitive data contained within the disk ("Disk Drive") covered under this service. All Disk Drives on a covered system must participate in the defective media retention. Notwithstanding anything to the contrary in this document or the HP Single Order Terms for Support, HP waives the right to take possession and title of a defective Disk Drive covered by the defective media retention service feature option in the event a replacement Disk Drive is provided by HP to the customer. The customer will retain all defective Disk Drives supported by HP under the HP support agreement.
Offsite Service Hardware Support Offsite Option Only
HP provides a door-to-door service that includes pickup, repair, or replacement of the defective product, and return of the operational product. Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failures, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the product is picked up at the customer's site, if it is within the geographic location where the service is provided, until the time the repaired product is ready to be returned to the customer. Turnaround time does not include the time required to return-ship the repaired or replaced product. The customer may request expedited return shipment for an additional charge, which will be billed to the customer. The customer may call the HP Customer Support Center between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other calls will be scheduled for next-business-day pickup. Extended telephone support may be available for selected products (times may vary by geographic location).
Onsite Service Hardware Support Onsite Option Only
Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays. An HP authorized representative will arrive at the customer's site during the coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following coverage day.
Travel Zones Hardware Support Onsite Option Only
All response times apply only to sites located within 100 miles (160 km) of an HP designated support hub. Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply. For travel to Canadian sites outside the 160 km radius of an HP designated support hub, response times will be adjusted and additional travel charges will be applied.
Support Next business days support excludes HP holidays.
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