The 3-Year One time Battery Replacement Service for Notebook Battery from HP offers a convenient method for replacing out-of-warranty batteries. Under this service, one replacement battery will be provided if the originally purchased battery drops below 50% charge capacity during normal use, or if a cell failure has occurred before the 50% limit is reached. This service includes the replacement battery, standard ground shipping within the United States, and environmentally responsible disposition of the battery.
Service Features
Remote Problem and Diagnosis and Technical Telephone Support: When experiencing a battery problem, the customer must first place a support call to HP. Prior to sending the replacement battery, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities on HP's request. Once HP has the relevant information, assistance will be provided to fulfill the delivery of a replacement battery
One-Time Battery Replacement: If, in the judgment of HP, the battery meets the replacement criteria, HP will replace the battery with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replacement battery is shipped by ground via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship the replacement battery through international customs
Standard Coverage Window: The coverage window specifies the time during which the described services are delivered. HP One Time Battery Replacement service is available between the hours of 8:00 a.m. and 5:00 p.m. local time, during HP standard business days, excluding HP holidays. Service requests received after 2:00 p.m. local time or outside the coverage window will be logged the next business day
Disposition of Used Battery: HP will dispose of the used batteries appropriately. Customers must return the replaced battery to HP using the packaging and shipping materials sent with the replacement part
Service Details:
Choice of service levels to meet specific business needs
Choose from pick-up and return through to Defective Media Retention and Accidental Damage
Protection Next Business Day Onsite
One-Time Battery Replacement: If, in the judgment of HP, the battery meets the replacement criteria, HP will replace the battery with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replacement battery is shipped by ground via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship the replacement battery through international customs
Standard Coverage Window: The coverage window specifies the time during which the described services are delivered. HP One Time Battery Replacement service is available between the hours of 8:00 a.m. and 5:00 p.m. local time, during HP standard business days, excluding HP holidays. Service requests received after 2:00 p.m. local time or outside the coverage window will be logged the next business day
Disposition of Used Battery: HP will dispose of the used batteries appropriately. Customers must return the replaced battery to HP using the packaging and shipping materials sent with the replacement part
Service Details:
Choice of service levels to meet specific business needs
Choose from pick-up and return through to Defective Media Retention and Accidental Damage
Protection Next Business Day Onsite
Key Features
Remote problem diagnosis and technical telephone support
Timely battery replacement to improve personal productivity
Simplified replacement process to reduce administrative activities
One-time battery replacement
Standard coverage window
Environmentally responsible disposition of battery
