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Promise Technology 3-Year Promise ServicePlus Next Business Day Service for Vess J2000 Series JBOD with Drives
3-Year Promise ServicePlus Next Business Day Service for Vess J2000 Series JBOD with Drives
B&H # PRVJ2KSPNBDA
MFR # VJ2KSPNBDAA
Emailed within 1-3 Business Days
This product may only be downloaded from the manufacturer's website. You'll receive an email with the license code to complete your order within 1-3 Business Days. Orders placed on weekends or holidays are processed the next business day. This item is noncancelable and nonreturnable.
The 3-Year Promise ServicePlus NBD Service for Vess J2000 Series JBOD with Drives from Promise Technology is a rapid-response on-site hardware parts replacement service. This service is available 24-hours-a-day, seven-days-a-week for the entire warranty period. The Promise ServicePlus plan is available for fully configured systems sold through Apple authorized channels, as well as Windows and Linux qualified systems sold through Promise authorized channels. The Promise ServicePlus plan features rapid dispatch and installation of critical replacement components. This plan assures you of support that can help minimize downtime. Average response time can be fast as four hours after failure verification, in most major metropolitan areas .
The Promise ServicePlus onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple and Promise sales channels.
• Covers VTrak product while under 3-year limited warranty
• Available for purchase within 90-days of VTrak purchase
• Covers all FRUs:
- Complete drive modules: this includes the tray, hard drive and mux board if SATA
- Drive trays (Promise part numbers)
- Mux boards (Promise part numbers)
- RAID controller and I/O modules
- Power supply modules
- Blower modules
• On-site service personnel will retrieve the failed component and install the replacement part
Components are shipped in the VTrak factory package. Apple authorized products include fully integrated and tested drive modules. Promise Channel products are distributed without hard drives, therefore ServicePlus only covers the mechanical drive tray and mux boards that are used with SATA drives
Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website
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Promise Technology 3-Year Promise ServicePlus Next Business Day Service for Vess J2000 Series JBOD with Drives Review