Promise Technology 1-Year Promise ServicePlus Onsite Parts Replacement Warranty

Promise Technology 1-Year Promise ServicePlus Onsite Parts Replacement Warranty

Promise Technology 1-Year Promise ServicePlus Onsite Parts Replacement Warranty

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Promise Technology 1-Year Promise ServicePlus Onsite Parts Replacement Warranty

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Important Notice: This item is non-cancelable and non-returnable
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Emailed within 1-3 Business Days

Product Highlights

  • On-Site Hardware Replacement
  • Easy Activation
  • Covers VTrak Products
  • Covers All FRUs
Man Behind Layer

B&H $1000 Giveaway

Share your most-wanted item with friends & family for chances to win a $1000 B&H Gift Card. It's that easy!

1 new winner announced every week!
Limit 1 entry per day; Come back every day to increase your chance of winning!

Be sure to mention #BHWishList when you share!

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Congrats to our winners so far — Mark P., Lauren K. & Daniel M.

Official Rules

OFFICIAL B&H $1,000.00 GIVEAWAY RULES

NO PURCHASE IS NECESSARY TO ENTER OR WIN. The B&H $1,000.00 Giveaway (the "Giveaway" or "Sweepstakes") is void where prohibited by law and is sponsored by B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 ("Sponsor"). It is not sponsored or endorsed by Facebook or Twitter in any way.

Entry Period/Methods of Entry. The Sweepstakes will run from on or about November 7, 2016 until on or about December 19, 2016 (the "Entry Period"). Entries received outside the Entry Period are void. Enter the Sweepstakes via either one of the following methods. (1) Share your most wanted item on Facebook or Twitter via the dedicated links found on the B&H Website (www.bhphoto.com); or (2) Mail a postcard (postmarked during the Entry Period) containing your name, address, phone number, and email address, and indicate the subject(s), if any, about which you are interested in receiving future emails from B&H (e.g. photo, video, audio, computers, home theater, portable entertainment ) (optional) to: B&H $1,000.00 Giveaway, c/o B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 (either option, an "Entry"). Entries must not, in the sole and absolute discretion of the Sponsor, contain obscene, provocative, defamatory, sexually explicit, or otherwise objectionable or inappropriate content. Entries deemed by Sponsor to be inappropriate will be disqualified. Entries owned by a third party, or the use of any trademarks, service marks, logos, brands, or products owned by a third-party are not acceptable for entry into the Sweepstakes. Limit 1 entry per person, per day.

Winner Selection/Prizes/Odds. The B&H Social Team will randomly select a winner from among all eligible entries every Monday during the Entry Period, for a total three (3) winners (each a "Winner"). Each Winner will receive a B&H Gift Card pre-valued in the amount of $1000.00. No cash or other substitutions will be offered. Winner selection is in the sole and absolute discretion of the B&H Social Team. Any taxes are the sole responsibility of the winner. Winners will be notified and receive their prize to the e-mail address associated with the account to which their Entry was posted or the email account provided with a mail-in entry. The odds of winning depend on the number of eligible entries received.

Identity of Winners/Eligible Participants. Winners will be identified by the e-mail account associated with the Facebook or Twitter account from which their Entry was submitted or the email account provided with a mail-in entry. An e-mail account holder shall mean the natural person assigned to such e-mail account by the internet access or online service provider or other organization responsible for assigning e-mail addresses for the domain associated with such e-mail account. Any issues regarding the identity of a Winner shall be resolved by Sponsor in its sole discretion. The Sweepstakes is only open to residents of the United States that are at least eighteen (18) years of age on their entry date and is not open to employees of Sponsor, their immediate family, any person domiciled with such employees, or any affiliates or subsidiaries of Sponsor.

Entry Ownership/Entrant Agreements. Entrants retain full ownership and copyrights to their Submission. However, by entering the Sweepstakes entrants grant Sponsor permission to use their Entries for promotional purposes on their respective social media channels with proper credit. Entrants also agree: (a) to be bound by these Official B&H $1,000.00 Giveaway Rules; (b) that any claims related to this Sweepstakes shall be resolved individually without resort to any form of class action and that awards, shall be limited to actual out-of-pocket costs incurred in entering the Sweepstakes, and shall not include incidental or consequential damages or attorneys fees; and (c) that any actual or perceived ambiguities in these rules shall be interpreted by Sponsor in their sole discretion.

Limitation of Liability/Sponsor Modification/Cancellation Rights/ Choice of Law/ Venue/ Winners List. Sponsor is not responsible for incomplete entries or for failure to receive entries due to technical failures or human error of any kind. Winners agree that Sponsor will have no responsibility for losses or damage of any kind resulting from the acceptance, possession, or use of the prizes. Except where prohibited, participation in the Sweepstakes constitutes entrant's consent to the publication of his or her name by Sponsor in any media for commercial or promotional purposes without limitation or further compensation subject to Sponsor's respective Privacy Policies. Sponsor may modify or discontinue the Sweepstakes at any time and may disqualify from the Sweepstakes any person it determines, in its sole discretion, to have attempted to or actually tampered with or otherwise abused any aspect of the Sweepstakes. Entrants agree that in the unlikely event a dispute arises in connection with this Sweepstakes, it will be governed by the laws of the State of New York and heard exclusively in a court of applicable jurisdiction in the County and State of New York irrespective of any choice of law provisions to the contrary. To receive names of the winners by U.S. mail, please mail a self-addressed stamped envelope to: B&H Foto & Electronics Corp., Attn: B&H $1,000.00 Giveaway, 440 Ninth Avenue, New York, NY 10001. Any Winners List request must be received by B&H within one (1) year of the date the Sweepstakes is conducted.

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$0.00 Tax Collected Outside NY

You Pay: $499.00

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  • 1Description

The 1 Year Promise ServicePlus Onsite Parts Replacement Warranty from Promise Technology is an upgrade to VTrak's 3-year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours-a-day, seven-days-a-week for the entire warranty period. The Promise ServicePlus plan is available for both fully-configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through Promise authorized channels.

The Promise ServicePlus plan features rapid dispatch and installation of critical replacement components. VTrak storage administrators are backed by full 24-hours-a-day, seven-days-a-week on-site component replacement. In conjunction with Promise's 3-year standard limited warranty on the hardware and the 24x7 technical support help line, this plan assures you support to minimize downtime. Average response time can be fast as four hours in most major metropolitan areas after failure verification.

ServicePlus is available for VTrak models with Apple part numbers in US, Canada and EMEA.Currently there is no ServicePlus coverage in EMEA for VTrak models designed for Windows and Linux and sold through Promise authorized channels.

Promise ServicePlus Supported Models
TV270VC/A - VTrak E-Class -4 TB Raw Capacity 4 x 1 TB SATA drives single controller
TV272VC/A - VTrak E-Class -8 TB Raw Capacity 8 x 1 TB SATA drives
TV299VC/A - VTrak E-Class -16 TB Raw Capacity 16 x 1 TB SATA drives
TV271VC/A - VTrak E-Class - 7.2 TB Raw Capacity 16 x 450 GB SAS drives
TV274/A - VTrak J Class -16 TB Raw Capacity 16 x 1 TB SATA drives
TV275/A - VTrak J-Class - 7.2 TB Raw Capacity 16 x 450 GB SAS drives
TQ809LL/A - VTrak E-Class -6 TB Raw Capacity 8 x 750 GB SATA drives
TQ810LL/A - VTrak E-Class -12 TB Raw Capacity 16 x 750 GB SATA drives
TQ811LL/A - VTrak E-Class - 4.8 TB Raw Capacity 16 x 300 GB SAS drives
TQ812LL/A - VTrak J Class -12 TB Raw Capacity 16 x 750 GB SATA drives
TQ813LL/A - VTrak J-Class - 4.8 TB Raw Capacity 16 x 300 GB SAS drives
VTM610i - 3U/16-bayiSCSI to SATA RAID (single) for Window/Linux, no hard drives
VTE610sD/ VTE610sS - 3U/16-Bay SAS to SAS/SATA RAID (dual/single) for Window/Linux, no hard drives
VTE610fD / VTE610fS - 3U/16-Bay FC to SAS/SATA RAID (dual/single) for Window/Linux, no hard drives
VTJ610sD/ VTJ610sS - 3U/16-Bay SAS/SATA JBOD (dual/single) for Window/Linux, no hard drives
VTJ630sD/ VTJ630sS - 3U/16-Bay 6G SAS to SAS/SATA JBOD (dual/single) for Windows/Linux, no hard drives
VTJ830sD/ VTJ830sS - 4U/24-Bay 6G SAS to SAS/SATA JBOD (dual/single) for Windows/Linux, no hard drives
Hardware Coverage
The Promise ServicePlus onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple and Promise sales channels.
• Covers VTrak products while under the 3-year limited warranty
• Available for purchase within the 90-days of VTrak purchase
• Covers all FRUs
- Complete drive modules: this includes the tray, hard drive, and mux board if SATA
- Drive trays (Promise part numbers)
- Mux boards (Promise part numbers)
- RAID controller and I/O modules
- Power-supply modules
- Blower modules
• On-site service personnel will install part and retrieve failed component

Components are shipped in the VTrak factory package; Apple-authorized products include fully integrated and tested drive modules. Promise channel products are distributed without hard drives, therefore ServicePlus only covers the mechanical drive tray and mux boards that are used with SATA drives
Easy Activation
Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website
Table of Contents
  • 1Description

Promise Technology 1-Year Promise ServicePlus Onsite Parts Replacement Warranty Review

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