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The Tektronix 5-Year Gold Care Plan is a service option available for the WFM2300 Portable Waveform Monitor. It includes expedited repair of all product failures including ESD (Electrostatic Discharge) and EOS (Electrical Overstress), access to a loaner product during repair or advanced exchange to reduce downtime, and priority access to Customer Support.
Loaner Product Available During Period of Product Repair
In case of product failure, you are entitled to a free loaner during the period of the product repair. This greatly reduces the downtime from up to a month to three days or less. The loaner product offered to the customer will be of equal or higher performance to the product the customer currently owns.
All Gold Care Plan repairs will be expedited by Tektronix Service Teams, reducing downtime and improving time to market.
Free Factory-Certified Calibration or Functional Verification After Each Repair
Your Gold Care Plan product is returned in a like-new operating state including a free calibration. This ensures that repairs are done properly and the product works as intended when it left the factory.
Priority Access to Global Tektronix Customer Call Centers
You get priority access to our support centers around the world. Customers will be provided with unique contact information for prompt, premium support by trained technicians.
Electrostatic Discharge (ESD) and Electrical Overstress (EOS) Coverage
All costs of on-demand repair from accidentally caused damage is handled free of charge. This is extremely beneficial for owners of extra-sensitive measurement instruments such as sampling scope modules.
Notification of Calibration Due Dates
You will receive an email reminder for upcoming calibration dates of your product to ensure proper updates are made and your instrument always runs in top condition.
10% Discount On All On-Demand Traceable Calibrations
If you decide to calibrate at a shorter interval than recommended by Tektronix, you will receive a 10% discount on the cost of those additional calibrations.
Minimize downtime with a loaned instrument shipped within a day of notification Priority access to Global Tektronix Customer Call Centers You can make ongoing measurement with a 30% discount on scheduled factory-certified calibration Protects from unexpected events with coverage of user-caused EOS and ESD damage
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Tektronix 5-Year Gold Care Plan for WFM2300 Review