Orders placed after 4PM on weekdays will not ship until the next business day. Orders placed after 12pm Fridays will not ship until the following Monday.
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The 4-Hour Installation Service of Replacement Parts from Bosch ensures that replacement parts for the DSA E-Series DSA-N2E6X3-12AT Base Unit will arrive at the customer site along with a NetApp associate service executive (ASE) to remove the defective product and install the replacement product within 4 hours of the RMA being issued by NetApp (technical support and service provider for Bosch). This level of support includes 24/7 availability, which means the replacement product may arrive outside business hours. This warranty upgrade is valid for 12 months.
Note: Replacement parts include all hardware/firmware parts including hard drives; this level of support is only available for locations within reach of a NetApp parts service location. Therefore before ordering this upgrade, it must be ascertained with Bosch whether the systems are located at an appropriate site. The system must be registered immediately after ordering this service upgrade.