Orders placed after 4pm on weekdays will not ship until the next business day. Orders placed after 12pm Fridays will not ship until the following Monday.
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This product may only be downloaded from the manufacturer's website. You'll receive an email with the license code to complete your order. Orders placed on weekends or holidays are processed the next business day.
The Milestone MSTSPIP1 Premium Incident Technical Support Service provides committed response times, priority queuing, and 24 hours a day, seven days a week support capability for a single incident. Access to the services is organized using an incident-based (ticketing) system. One ticket is used for one specific incident. By using a ticket rather than charging for hours used, it is easier to predict the cost without having to make allowance for extra charges when an issue inadvertently takes more effort to resolve.
The incident-based approach is easy to maintain and track, and provides better flexibility/value for partners. Incident packs can also be easily bundled into a partner-specific service plan for better return-on-investment (ROI).
The premium pack provides partners with a flexible and cost-effective approach for submitting technical support incidents via phone or a Web form for operation-critical issues even outside of Milestone's normal business hours. Here partners only pay for what they need and the incident pack is backed by a broad range of benefits that are not provided with conventional free technical support.
Note: This item requires the prior purchase of Milestone software. Purchasers will be contacted by a customer service representative to confirm the serial license codes of the required software.
Priority queuing and committed response times
Access to the Milestone managed technical support forum
Partners and Milestone support engineers can interact, share tips, help resolve issues, and develop product knowledge on the forum
Round-the-clock (24x7) collaboration on operation-critical issues outside of Milestone's normal business hours