Milestone MSTSPIP5 Technical Support: Premium Incident Pack (5 Incidents)

Milestone MSTSPIP5 Technical Support: Premium Incident Pack (5 Incidents)

Milestone MSTSPIP5 Technical Support: Premium Incident Pack (5 Incidents)


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This item is noncancelable and nonreturnable.

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Milestone MSTSPIP5 overview

  • 1Description

The Milestone MSTSPIP5 Premium Incident Technical Support Service provides committed response times, priority queuing, and 24 hours a day, seven days a week support capability for up to 5 incidents. Access to the services is organized using an incident-based (ticketing) system. One ticket is used for one specific incident. By using a ticket rather than charging for hours used, it is easier to predict the cost without having to make allowance for extra charges when an issue inadvertently takes more effort to resolve.

The incident-based approach is easy to maintain and track, and provides better flexibility/value for partners. Incident packs can also be easily bundled into a partner-specific service plan for better return-on-investment (ROI).

The premium pack provides partners with a flexible and cost-effective approach for submitting technical support incidents via phone or a Web form for operation-critical issues even outside of Milestone's normal business hours. Here partners only pay for what they need and the incident pack is backed by a broad range of benefits that are not provided with conventional free technical support.

Note: This item requires the prior purchase of Milestone software. Purchasers will be contacted by a customer service representative to confirm the serial license codes of the required software.

Priority queuing and committed response times
Access to the Milestone managed technical support forum
Partners and Milestone support engineers can interact, share tips, help resolve issues, and develop product knowledge on the forum
Round-the-clock (24x7) collaboration on operation-critical issues outside of Milestone's normal business hours
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