Orders placed after 4PM on weekdays will not ship until the next business day. Orders placed after 11AM Fridays will not ship until the following Monday.
Faster shipping methods may be available; just upgrade during checkout.
*Some exclusions apply.
Enjoy Extended Returns thru Feb 1, 2017!
You have until Feb 1, 2017 to return or exchange items purchased between Nov 1, 2016 and Jan 1, 2017. All other standard return policy conditions apply.
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The 2-Year MakerCare Service Plan for MakerBot Replicator Desktop 3D Printer (5th Generation) from MakerBot provides two years of additional coverage. The MakerCare service plan covers one 5th generation MakerBot Replicator. Its serial number will be tied to the the associated "MakerCare Service Plan" (MSP) number. This means only the 5th generation MakerBot Replicator that is registered with this MSP number will be eligible for service.
MakerCare is available in the contiguous United States. MakerCare covers certain non-consumable 5th generation MakerBot Replicator parts when they require replacement due to manufacturer's defects or normal wear and tear. Other exclusions apply, such as damage due to accidents, loss, theft, abuse, neglect or misuse. The service plan also does not cover damage resulting from hardware, software, firmware, or serial number modifications to the 5th generation MakerBot Replicator.
MakerCare is only available at the time of purchase or within thirty days of the date the 5th generation Replicator is shipped. Regardless of the time of purchase, MakerCare has a term of two years from your online order ship date or retail store purchase as shown on your shipping confirmation or receipt, respectively.
Please note that the MakerBot service plan is non-transferrable and non-refundable, except if the 5th generation MakerBot Replicator is returned within the 14-day return policy.
In order to redeem MakerCare benefits, the original purchaser of the 5th generation MakerBot Replicator and the associated MakerCare service plan must contact MakerBot Support via phone, web form, or email to open a ticket. MakerBot Support will help to identify the source of the trouble. If replacement parts are deemed necessary for those parts that are covered, MakerBot Support will coordinate the shipment of your 5th generation MakerBot Replicator. If a return is deemed necessary for proper servicing, MakerBot Support will issue you a Return Merchandise Authorization Number. Shipments must be made in the original packaging. Unauthorized returns will not be accepted under any circumstances. MakerBot will determine the method by which your 5th generation MakerBot Replicator is shipped back to you and will cover shipping costs.
Motherboards LCD displays User interface components (buttons & dials) Touch pads Power supplies Cables Wire harnesses Motors Mechanical components
Filament SD card Blue surface tape Consumables used in troubleshooting
Customers will only be covered for up to 4 incidents per year during the coverage period. An "incident" means that a customer either receives a replacement part from MakerBot or mail-in, physical service on a Product performed by MakerBot.
Customers may only receive up to 2 Smart Extruders as a replacement part.