The 3-year subscription of UTM50 Software Maintenance, Upgrades, and 24/7 Support from Netgear allows you to keep your software up-to-date with the latest firmware downloads. Technical support can be reached no matter what time of day with the 24/7 support hotline. In the event that replacement hardware is needed, the advanced replacement feature allows a new device to be shipped out even before the defective item is received by the manufacturer, resulting in shorter down-time between the units.