The 4-Hour Solution Support Agreement from NewTek provides you with up to four hours of remote or on-site assistance by NewTek's Workflow Team within two years, logged in 6-minute increments. This resource will perform workflow troubleshooting but can also assist with programming, workflow design, or operator training. Designed to provide seamless product and solution support, any NewTek product support provided by the Workflow Team rather than NewTek Customer Support is done as a no-charge courtesy for Solution Support clients.