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Extended service agreement - advance hardware replacement - 1 year - shipment - response time: 2 business days - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 1 incident per month Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year
Avid Technologies Standard Software Support with Extended Hardware Coverage for ISIS 1000 20TB (Annual) Review