HP On-Site 3-Year Hardware Support with 4-Hour Response Time (9 AM to 5 PM)

HP On-Site 3-Year Hardware Support with 4-Hour Response Time (9 AM to 5 PM)

HP On-Site 3-Year Hardware Support with 4-Hour Response Time (9 AM to 5 PM)

B&H # HEHN791E MFR # HN791E
HP On-Site 3-Year Hardware Support with 4-Hour Response Time (9 AM to 5 PM)

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  • 1Description
Provided by third party:

Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.

Table of Contents
  • 1Description
Service Information
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Description 9x5x4 Hour
Service Details

Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

4-hour on-site response:

  • For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials

Coverage window options:

  • Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

Escalation management:

  • Established escalation procedures enlist specialized expertise from HP and selected third-parties
Provided Support Parts Replacement
Remote Diagnosis
Service Availability 9 x 5
Service Response Time 4 Hour
Service Location On-site
Service Duration 3 Year
Product Supported
  • HP EliteBook 8440p Notebook

HP Workstations:

  • Z200
  • Z400
  • Z600
  • Z800

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