TURBO ACE AllSteady Motion 3-Axis Gimbal Deluxe Package for Medium Size Camera/Lens

TURBO ACE AllSteady Motion 3-Axis Gimbal Deluxe Package for Medium Size Camera/Lens

TURBO ACE AllSteady Motion 3-Axis Gimbal Deluxe Package for Medium Size Camera/Lens

B&H # TUTAG5124M MFR # TAG5124_M
No Longer Available
AllSteady Motion 3-Axis Gimbal Deluxe Package for Medium Size Camera/Lens is rated 3.3 out of 5 by 3.
Rated 1 out of 5 by from Buyer Beware There are a lot of features and a hand full of youtube video that look great until you get one of these in your hands. Then the horror show begins. I documents some of my issues already in a Jockey package review. First, the build quality is not very good. There are wire bundles around the rotating axes. The wire itself, at the ends of the range, can put load on the system. Just before the second unit went amuck I saw the range of pan motion deteriorate and I was wondering if the drag from the cables was part of the issue. Then there is an issue with clearances. When you balance you must also be careful that the camera frame does not bump the gimbal frame when you drop into briefcase mode. I paid to have the gimbal set up for a GH4. It came in with the lower support backward. The rail mounts were at the back, indicating it was reversed. The overhead attachment to the frame was too far back and allowed the frame to bump the upright. When I called tech support they were in denial that something like that shipped and accused me of messing with the unit. That attitude persisted throughout my experience with this company. Within two days of testing and learning the first unit goes haywire. They replace it. On the second day of testing and trying the second unit it also goes haywire. When I did a follow up call on the credit, I am told the motors had reversed polarity. Here is what I imagine from my experience. The software will get reset and the next buyer is going to get one of these two units. Here is what we did when I was in the factory automation business. An engineering team would run the machine to failure and determine why and how something happened. We never, ever, told the customer he did something wrong. Because when you sell an automated device it is supposed to work and if it does not, you are responsible, not the customer. The customer is not supposed to be able to do anything that would cause the device to act in a self destructive mode. That's just my worldview. It is not shared by the TurboAce technical group. They don't even know what is on the videos that are your only operating guide for using the AllSteady. I was asked why I put the first device into calibration mode. My reply, its shown on your site. The tech then said it better not be, so I sent him the video and the minute mark where it was. This is an amateur group selling to professionals. Stay as far away as you can from doing business with them. Fortunately I used a credit card and the credit card company is standing behind me returning the whole mess to them.
Date published: 2016-05-02
Rated 4 out of 5 by from Defective at first.. Ok I bought this gimbal package direct from Turbo Ace.. It worked good for about a week then something went terribly wrong. When I was ready to use it on a shoot for the first time for some odd reason the motors went haywire and I was unable to use it. I went back and forth with Turbo Ace as they tried walking me through some troubleshooting steps but nothing worked.. So I tried updating the software which they say don't do. Mind you I did this AFTER the gimbal started to malfunction and once I finally got Turbo Ace to take a look at it I was accused of erasing the software off of the gimbal. So after having my gimbal for 3 months I finally got it back and it works flawless. This is a steal for this gimbal I paid way more than the price you see.. I'm only giving it 4 stars because of the initial problem I had..
Date published: 2016-03-13
Rated 5 out of 5 by from Excellent gimbal! See my review on the standard version. You won't be disappointed with this gimbal!
Date published: 2016-01-27
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