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Cisco 1-Year Essential Extended Service Agreement for TelePresence
1-Year Essential Extended Service Agreement for TelePresence
B&H # CIUCEOSESA1Y
MFR # CON-ECDN-SX2PHD12
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The 1-Year Essential Extended Service Agreement for TelePresence from Cisco helps you enable improved productivity and increase operational efficiency by complementing your in-house resources with Cisco expertise. The extended service agreement maximizes the availability and minimizes the risk for systems running mission critical applications.
TelePresence Software Application Support
The Extended service agreement includes maintenance, minor and major updates for your licensed feature set
Through the Extended service agreement, you receive web knowledge base access. This includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist by
telephone, fax, electronic mail or the internet with Application Software use, configuration and troubleshooting issues.
Advance Replacement and Onsite Service
8x5x Next Business Day Replacement
Where next business day delivery is available, an advance replacement will ship to arrive the next business day provided that Cisco's determination of hardware failure has been made before 3:00 p.m. depot time.
On-Site 8x5x NBD Service
Next business day response for remedial hardware maintenance together with parts, labor, and materials, by 5:00 p.m. depot time provided Cisco's determination that on-site service is
required has been made before 3:00 p.m. depot time the prior day.
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Cisco 1-Year Essential Extended Service Agreement for TelePresence Review