eCarePAK plans are optional direct-from-Canon plans that extend service beyond the initial warranty period and replace the CarePAK card.
eCarePAK plans take one of two forms depending on the imageFORMULA scanner model purchased, Advanced Exchange or On-Site, and they are available for variable durations. eCarePAK plans are "virtual", and do not require a hardcopy card as the CarePAK plans did.
- Parts and labor coverage, to protect from unforeseen repair costs, and limit post-purchase expenses
- Toll-free access to Canon's experienced tech support staff
- Advanced issues become elevated calls that are handled by trained product engineers for more explicit product troubleshooting
- Prompt service, responsive to user needs
- Highly developed repair facilities with Canon-trained technicians to assure quality repairs
- Canon owned and managed exchange facilities for quick, efficient processing
- Quick turnaround for support and next day delivery of replacement units to minimize downtime