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Drobo 1-Year DroboCare Renewal Warranty for the Drobo 5D
1-Year DroboCare Renewal Warranty for the Drobo 5D
B&H # DRDR5D1S11
MFR # DR-5D-1S11
Emailed within 1-3 Business Days
This product must be downloaded from the Manufacturer's website. You will receive a separate email with the license code to complete your order within 1-3 Business Days. Orders placed on Weekends or Holidays are processed the next business day. This item is nonreturnable.
Renew the DroboCare warranty for your Drobo 5D for one year using the 1-Year DroboCare Renewal Warranty for the Drobo 5D from Drobo. The Drobo 5D includes a limited one-year warranty within the USA or outside the EU, or a limited two-year warranty within the EU. Purchasing the renewal provides users with an additional year of advanced hardware replacement, as well as a full year of 24/7 technical support via phone, migration assistance, and rescue kits.
To benefit from this warranty renewal, your 5D must be covered under the standard warranty and the renewal must be added to your standard warranty before it expires. DroboCare may also be renewed in one-year increments before expiration and end-of-product life. Additionally, DroboCare must be activated within 30 days of being purchased.
Note: Drobo only allows a device to be covered by DroboCare for up to five years. This means that if a product comes with the three-year DroboCare warranty, such as the 5Dt, that warranty may only be renewed two more times. If the product comes with a one-year warranty, it may only be renewed four times, and if it comes with a two-year warranty, it may only be renewed three times.
Advanced Hardware Replacement
With Drobo's Advanced Hardware Replacement, if anything goes wrong with your Drobo, a replacement will be sent right away so you'll have it as quickly as possible – even before you send your Drobo in for repair. Round-trip shipping is also expedited and paid for.
Drobo's standard warranty provides 24/7 technical phone support for the first 90-days following purchase. With DroboCare, you receive a full 12 months of 24/7 technical phone support with your extended plan. Web Portal support and many other online benefits are also provided. This all begins once your DroboCare is activated.
If you buy a new Drobo product, Drobo will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a one-year DroboCare support plan.
As a current member of the DroboCare support program, Drobo can provide you with some help moving data around when problems occur. They will send out a Rescue Kit that allows you to safely relocate your data while they work to restore your Drobo to its fully functional state. The kit consists of a Pelican case loaded with a Drobo 5N or 5D, HDDs, and cables for connectivity.
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Drobo 1-Year DroboCare Renewal Warranty for the Drobo 5D Review