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Drobo 1-Year DroboCare Renewal Warranty for the Drobo 5C
1-Year DroboCare Renewal Warranty for the Drobo 5C
B&H # DR5C1S11
MFR # DR-5C-1S11
Emailed within 1-3 Business Days
This product may only be downloaded from the manufacturer's website. You'll receive an email with the license code to complete your order. Orders placed on weekends or holidays are processed the next business day.
Renew the DroboCare warranty for your Drobo 5C using the 1-Year DroboCare Renewal Warranty for the Drobo 5C from Drobo. The Drobo 5C includes a limited one-year warranty within the USA or outside the EU, or a limited two-year warranty within the EU. Purchasing the renewal provides users with an additional one year of advanced hardware replacement as well as one full year of 24/7 technical support via phone, migration assistance, and rescue kits. To benefit from this warranty renewal, your 5C must be covered under the standard warranty and the renewal must be added to your standard warranty before it expires. DroboCare may also be renewed in one-year increments before expiration and end-of-product life. Additionally, DroboCare must be activated within 30 days of being purchased.
Note: Drobo only allows a device to be covered by DroboCare for up to five years. For US and non-EU customers whose 5C is covered by a one-year warranty, this renewal may be purchased four additional times. For customers within the EU whose 5C is covered by a two-year warranty, it may be renewed three times. For those looking for longer periods of DroboCare coverage, a 3-year renewal is also available.
Get Running, Fast
If anything goes wrong with your Drobo, a replacement will be sent right away, so you'll have it as quickly as possible — even before you send your Drobo in for repair. Round-trip shipping is also expedited and paid for.
Drobo's standard warranty provides 24/7 technical phone support for the first 90-days following purchase. With DroboCare, you receive a full 12 months of 24/7 technical phone support. Web Portal support and other online benefits are also provided.
If you buy a new Drobo product, Drobo will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a long-term DroboCare support plan.
As a current member of the DroboCare support program, Drobo can provide you with some help moving data around when problems occur. They will send out a Rescue Kit that allows you to safely relocate your data while they work to restore your Drobo to its fully functional state. The kit consists of a Pelican case loaded with a replacement Drobo, HDDs, and cables for connectivity.
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Drobo 1-Year DroboCare Renewal Warranty for the Drobo 5C Review