When time is money, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service . This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays.
- 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response for your covered hardware, helping you to improve product uptime.
- HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
- For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support on covered hardware products to return them to operating condition.