The Telestream Premium Support Additional Year for Switch Plus is an optional one-year extension to the Premium Support Mandatory First Year plan for Switch Plus. It includes telephone support, priority response whether you call or send an email, and free software upgrades for the duration of the plan.
As a Premium Support member, you will also be eligible for Remote Access Services (RAS), which is a fast and secure method of allowing a support technician to access your computer and identify and resolve an issue quickly.
Support hours are 8AM - 5PM pacific time, excluding holidays. Telestream aims to respond within 8 business hours, with Premium members taking first priority.
This plan can be purchased while you still have the First Year plan, in which case it will kick in once the first year is finished, or it can be bought at any time after the first year plan expires.