Lenovo's 3-Year NBD Warranty Upgrade provides three years of accidental damage protection for select Lenovo notebooks. It includes phone access support and covers labor and parts. When issues cannot be resolved over the phone, or with a replacement unit, Lenovo will send a certified technician to attempt a repair at your location with no shipping involved. On-site service is only available in metropolitan areas and during Lenovo's normal in-country business hours. Contacting Lenovo after 4:00pm local time requires an additional day for service to be scheduled. Next business day service is not guaranteed.
Lenovo's Accidental Damage Protection covers a laptop from drops, spills, electrical surges, or failure of its integrated screen. Qualified Lenovo parts are used to make the repairs. If a repair cannot be made, the system will be replaced at no additional charge.