HP 3-Year Pickup and Return Hardware Support for Notebooks

HP 3-Year Pickup and Return Hardware Support for Notebooks

HP 3-Year Pickup and Return Hardware Support for Notebooks

B&H # HEUQ990E MFR # UQ990E

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Emailed within 1-3 Business Days

Product Highlights

  • Remote Problem Diagnosis
  • Telephone Support
  • Prepaid Shipment to HP Repair Center
  • 3 to 5 Business Day Offsite Repair
  • Includes Parts, Materials, and Labor
  • Prepaid Return Shipment
  • Products Must Be Under Warranty
  • For the HP Chromebook 11 G5 & 11 G6
  • For the HP Chromebook 14 G5 & x360 11 G1
  • For the HP Stream 11 Pro G4 & Stream 14
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This item is noncancelable and nonreturnable.

B&H $500 Gift Card Dash

Share for a chance to win a $500 B&H Gift Card!

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Share a favorite product for chances to win one of eight $500 B&H Gift Cards!
1 new winner announced every Monday starting Nov 5th!
Limit 1 entry per day: Come back every day to increase your chance of winning.

Be sure to mention #BHWishList when you share!

Congrats to our winners so far:

Next winner: Dec 17th

James Z. (Wk 1)

Ralph H. (Wk 2)

Arturo M. (Wk 3)

Rich P. (Wk 4)

Valeria A. (Wk 5)

Official Rules


NO PURCHASE IS NECESSARY TO ENTER OR WIN. The B&H $500.00 Gift Card Dash (the "Sweepstakes") is void where prohibited by law and is sponsored by B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 ("Sponsor"). It is not sponsored or endorsed by Facebook or Twitter in any way.

Entry Period/Methods of Entry. The Sweepstakes will run from on or about October 28, 2018 until on or about December 23, 2018 (the "Entry Period"). Entries received outside the Entry Period are void. Enter the Sweepstakes via either one of the following methods. (1) Share any product found on the B&H website (the "Website") on Facebook or Twitter via the dedicated links contained on the website using the hashtag #BHWishlist; or (2) Mail a postcard (postmarked during the Entry Period) containing your name, address, phone number, and email address, and indicate the subject(s), if any, about which you are interested in receiving future emails from B&H (e.g. photo, video, audio, computers, home theater, portable entertainment ) (optional) to: B&H $500.00 Gift Card Dash Sweepstakes, c/o B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 (either option, an "Entry"). Entries must not, in the sole and absolute discretion of the Sponsor, contain obscene, provocative, defamatory, sexually explicit, or otherwise objectionable or inappropriate content. Entries deemed by Sponsor to be inappropriate will be disqualified. Entries owned by a third party, or the use of any trademarks, service marks, logos, brands, or products owned by a third party are not acceptable for entry into the Sweepstakes. Limit 1 entry per person, per day.

Winner Selection/Prizes/Odds. The B&H Social Team will randomly select a winner from among all eligible entries every Monday during the Entry Period, for a total eight (8) winners (each a "Winner"). Each Winner will receive a B&H Gift Card pre-valued in the amount of $500.00. No cash or other substitutions will be offered. Winner selection is in the sole and absolute discretion of the B&H Social Team. Any taxes are the sole responsibility of the winner. Winners will be notified and receive their prize at the email address associated with the account to which their Entry was posted or the email account provided with a mail-in entry. The odds of winning depend on the number of eligible entries received.

Identity of Winners/Eligible Participants. Winners will be identified by the email account associated with the Facebook or Twitter account from which their Entry was submitted or the email account provided with a mail-in entry. An email account holder shall mean the natural person assigned to such email account by the internet access or online service provider or other organization responsible for assigning email addresses for the domain associated with such email account. Any issues regarding the identity of a Winner shall be resolved by Sponsor in its sole discretion. The Sweepstakes is only open to residents of the United States that are at least eighteen (18) years of age on their entry date and is not open to employees of Sponsor, their immediate family, any person domiciled with such employees, or any affiliates or subsidiaries of Sponsor.

Entry Ownership/Entrant Agreements. Entrants retain full ownership and copyrights to their Submission. However, by entering the Sweepstakes entrants grant Sponsor permission to use their Entries for promotional purposes on their respective social media channels with proper credit. Entrants also agree: (a) to be bound by these Official B&H $500.00 Gift Card Dash Sweepstakes Rules; (b) that any claims related to this Sweepstakes shall be resolved individually without resort to any form of class action and that awards, shall be limited to actual out-of-pocket costs incurred in entering the Sweepstakes, and shall not include incidental or consequential damages or attorneys fees; and (c) that any actual or perceived ambiguities in these rules shall be interpreted by Sponsor in their sole discretion.

Limitation of Liability/Sponsor Modification/Cancellation Rights/ Choice of Law/ Venue/ Winners List. Sponsor is not responsible for incomplete entries or for failure to receive entries due to technical failures or human error of any kind. Winners agree that Sponsor will have no responsibility for losses or damage of any kind resulting from the acceptance, possession, or use of the prizes. Except where prohibited, participation in the Sweepstakes constitutes entrant's consent to the publication of his or her name by Sponsor in any media for commercial or promotional purposes without limitation or further compensation subject to Sponsor's respective Privacy Policies. Sponsor may modify or discontinue the Sweepstakes at any time and may disqualify from the Sweepstakes any person it determines, in its sole discretion, to have attempted to or actually tampered with or otherwise abused any aspect of the Sweepstakes. Entrants agree that in the unlikely event a dispute arises in connection with this Sweepstakes, it will be governed by the laws of the State of New York and heard exclusively in a court of applicable jurisdiction in the County and State of New York irrespective of any choice of law provisions to the contrary. To receive names of the winners by U.S. mail, please mail a self-addressed stamped envelope to: B&H Foto & Electronics Corp., Attn: B&H $500.00 Gift Card Dash Sweepstakes, 440 Ninth Avenue, New York, NY 10001. Any Winners List request must be received by B&H within one (1) year of the date the Sweepstakes is conducted.

Let us know how to reach you if you win!

Privacy 100% guaranteed; email address for contact purposes only


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HP UQ990E overview

  • 1Description

The 3-Year Pickup and Return Hardware Support for Notebooks from HP provides users with high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible and in-warranty HP Chromebook 11 G5 EE, Chromebook 11 G6 EE, Chromebook 14 G5, Chromebook x360 11 G1 EE, Stream 11 Pro G4 EE, and Stream 14 Pro systems at a designated HP repair center. This service includes remote problem diagnosis and telephone support, pickup, offsite repair, which typically takes 3-5 days, materials and parts, labor, and return shipping costs. External displays are not covered.

General Features

Enjoy Door-to-Door Service
Send your hardware to an HP designated repair center, deliver it in person, or arrange for pickup. Choose the service with the shipment option that works best for you.
Get High-Quality Support
HP's expert technicians have the tools and resources to repair your equipment properly.
Reduce Your Costs
For products in non-critical environments, a pickup and return service offers a reliable, lower-cost alternative to onsite support.

Service Features

Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3 to 5 business day offsite repair
Prepaid return shipment

Compatible Products

HP Chromebook 11 G5 EE (1BS75UT, 1BS76UT, 1BS77UT, 1FX81UT, 1FX82UT, and 1FX83UT)
HP Chromebook 11 G6 EE (3NU57UT, 3NU58UT, 3NU59UT, 3PD93UT, 3PD94UT, and 3PD96UT)
HP Chromebook 14 G5 (3NU63UT, 3NU64UT, 3PD95UT, 3UZ95UT, 3UZ96UT, 3XG52UT, and 3XG53UT)
HP Chromebook x360 11 G1 EE (1NW59UT, 1NW60UT, 2DQ88UT, 2DR10UT, and 2HW32UT)
HP Stream 11 Pro G4 EE Notebook PC (2UL92UT, 2UL96UT, 2UL97UT, 2UL98UT, 2UM05UT, 2YW23UT, 3AH22UT, and 3BB42UT)
HP Stream 14 Pro Notebook PC (3AY55UT)
Table of Contents
  • 1Description

HP UQ990E specs

Care Pack Type Electronic
Coverage Window Standard workdays - 9 hours
Duration 3 years / 36 months
Logistics Courier pick up and return
Place of Service Offsite
Response Time Repaired within 3-7 business days
Service Method Depot repair
Support Type Pickup and return
Warranty Coverage In warranty

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