Lenovo 3-Year Premier Support with Onsite Next-Business-Day Labor

Lenovo 3-Year Premier Support with Onsite Next-Business-Day Labor

Lenovo 3-Year Premier Support with Onsite Next-Business-Day Labor

B&H # LE5WS0N07749 MFR # 5WS0N07749

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Product Highlights

  • Hardware and Software Support
  • Dedicated Phone Support
  • Unscripted Troubleshooting
  • Direct Access to Advanced-Level Techs
  • Single Technical Point-of-Contact
  • Next-Business-Day Onsite Labor
  • Warranty Repair Parts Prioritization
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This item is noncancelable and nonreturnable.

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Lenovo 5WS0N07749 Overview

  • 1Description

The 3-Year Premier Support with Onsite Next-Business-Day Labor from Lenovo is designed to extend your standard warranty and provides Premier Support for select Lenovo laptops. It includes phone access support and covers labor and parts. When issues cannot be resolved over the phone, or with a replacement unit, Lenovo will send a certified technician to attempt a repair at your location with no shipping involved. On-site service is only available in metropolitan areas and during Lenovo's normal in-country business hours. Contacting Lenovo after 4:00 p.m. local time requires an additional day for service to be scheduled, thus next business day service is not guaranteed.

Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs, and Business Partners by providing direct tech-to-tech support with extended hours with a focus on advanced, unscripted troubleshooting through a single point of contact for end-to-end case management. With comprehensive hardware and software support, Premier Support prioritizes onsite and parts response and provides you with access to onshore Technical Account Managers. You'll bypass basic troubleshooting for faster first time fix rates and responses.

Premier Support Center

This warranty provides a dedicated phone number to the US headquarters from Monday to Friday between the hours of 7 a.m. and 8 p.m. (EST)
This warranty provides single point of contact for simplified end-to-end case management
Comprehensive hardware and Original Manufacturer (OEM) software support

Technical Account Managers (TAMs)

Access to technical account managers for a proactive relationship and escalation management
Personalized recommendations for your business
Robust quarterly reporting

VIP Treatment

No waiting in line
Provides next-business-day onsite labor and parts prioritization
Table of Contents
  • 1Description

Lenovo 5WS0N07749 Specs

Warranty Length Limited 3-Year Warranty
Warranty Type Extended
Start Date End of Manufacturer Warranty

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