HP 3-Year Next Business Day Onsite Hardware Support with DMR for DesignJet T1700 2 Roll Printer

BH #HEU9QS9E • MFR #U9QS9E
HP 3-Year Next Business Day Onsite Hardware Support with DMR for DesignJet T1700 2 Roll Printer
Special Order
Expected availability: 2-3 business days
$629.99

HP 3-Year Next Business Day Onsite Hardware Support with DMR for DesignJet T1700 2 Roll Printer

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HP U9QS9E Overview

  • 1Description
  • 2Key Features
  • 3Remote problem diagnosis and support
  • 4Next business day onsite response
  • 5Escalation management
  • 6Defective Media Retention Service

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Key Features

  • Remote problem diagnosis and support
  • Next business day onsite response
  • Escalation management
  • Defective Media Retention Service

Remote problem diagnosis and support

HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

Next business day onsite response

For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Escalation management

Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Defective Media Retention Service

A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

HP U9QS9E Specs

General
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Details
Service & SupportExtended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Defective media retention - 3 years
Compatibility Information
Designed forHP DesignJet T1700dr, T1700dr PostScript
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